Client Success Coordinator - 0903 - Durban, South Africa

Bionic Talent; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare and wellness provider is seeking a Client Success Coordinator, acting as the main contact for patients and ensuring they feel supported throughout their journey. Responsibilities include weekly check-ins and maintaining patient records. Ideal candidates have 2–4 years of experience in related roles and excellent communication skills. This position is fully remote, preferred for those based in South Africa.

Qualifications

• 2–4 years of experience in customer success, client relations, or patient support roles.
• Exceptional spoken and written English communication skills.
• Empathetic and people-oriented with strong listening skills.

Responsibilities

• Call patients weekly to check in, assess progress, and document feedback.
• Ensure every patient feels cared for and supported.
• Maintain accurate records of patient updates.

Skills

Customer success experience

Written and spoken English communication

Empathy

Detail-oriented

Remote communication skills

Job description

Client Success Coordinator

Durban, South Africa

About the client

Our client is a patient‑focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long‑term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role

We're looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey.

This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships.

The Coordinator will conduct weekly check‑ins with patients, track progress, and assist the internal team with administrative or client‑related tasks during downtime.

This client‑facing role is ideally suited for candidates based in South Africa, given the communication style and alignment with U.S. time zones.

What you'll be doing

• Call patients weekly to check in, assess progress, and document feedback
• Provide empathetic, professional communication and ensure every patient feels cared for and supported
• Maintain accurate records of patient updates and share summaries with the internal care team
• Assist with administrative and coordination tasks when not on calls
• Follow up on patient inquiries, scheduling needs, or support requests
• Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
• Represent the organization with professionalism, compassion, and reliability

Who are we looking for

• 2–4 years of experience in customer success, client relations, or patient support roles
• Exceptional spoken and written English communication skills
• Empathetic and people‑oriented, with strong listening and follow‑up abilities
• Comfortable handling phone‑based and remote communication
• Organized, detail‑oriented, and reliable in completing assigned tasks
• Experience working in healthcare, wellness, or service‑oriented environments is preferred
• Excellent communication and organization skills
• Proven ability to work independently in a remote setup
• Experience working with U.S.-based teams or clients is preferred

Position Details

Position: Client Success Coordinator

Remote Status: Fully Remote

Preferred Location: South Africa

Working Hours: 9 am to 6 pm EST

Holidays: U.S. Federal Holidays

Salary: USD 1,

per month

Internal Job ID: #J-Ljbffr