Client Success Coordinator - 0876 - Pretoria, South Africa

Bionic Talent; Pretoria; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A patient-focused healthcare provider is looking for a Client Success Coordinator to support patients throughout their care journey. This fully remote role includes weekly check-ins, documenting progress, and assisting with administrative tasks. Ideal candidates have 2-4 years in customer success, excellent communication skills, and experience in healthcare environments. Compensation is between $1500-1800 USD per month, with working hours aligned with EST.

Qualifications

• 2-4 years of experience in customer success or client relations.
• Exceptional spoken and written English communication skills.
• Empathetic and people-oriented with strong listening abilities.

Responsibilities

• Conduct weekly check-ins with patients and document feedback.
• Provide empathetic communication to ensure patient support.
• Maintain records of patient updates and share with the care team.

Skills

Customer success experience

Exceptional communication skills

Empathy

Organizational skills

Detail-oriented

Job description

About the client

Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long‑term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role

We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships.

The Client Success Coordinator will be responsible for conducting weekly check‑ins with patients, tracking their progress, and assisting the internal team with administrative or client‑related tasks during downtime. This is a client‑facing role, ideally suited for candidates based in South Africa, given the communication style and alignment with US time zones.

What you’ll be doing

• Call patients weekly to check in, assess progress, and document feedback
• Provide empathetic, professional communication and ensure every patient feels cared for and supported
• Maintain accurate records of patient updates and share summaries with the internal care team
• Assist with administrative and coordination tasks when not on callsFollow up on patient inquiries, scheduling needs, or support requests
• Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
• Represent the organization with professionalism, compassion, and reliability

Who are we looking for?

• 2–4 years of experience in customer success, client relations, or patient support roles
• Exceptional spoken and written English communication skills
• Empathetic and people-oriented, with strong listening and follow‑up abilities
• Comfortable handling phone-based and remote communication
• Organized, detail-oriented, and reliable in completing assigned tasks
• Experience working in healthcare, wellness, or service-oriented environments is preferred
• Excellent communication and organization skills
• Proven ability to work independently in a remote setup
• Experience working with US-based teams or clients is preferred

Position: Client Success Coordinator

Remote Status: Fully Remote

Preferred Location: South Africa

Working Hours: 9 am to 6 pm EST

Holidays: US Federal Holidays

Salary: USD 1500-1800 per month

Internal Job ID: 0876