Client Success Consultant

Peoplesync; Pretoria; Remote; ZAR 40 000 - 60 000; Full time

Job summary

A growing compliance consultancy in South Africa is seeking a Client Success Consultant to enhance client relationships and ensure satisfaction. This remote role involves managing client interactions, onboarding, and supporting contract renewals. Ideal candidates will have relevant experience in client-facing roles and knowledge of HR and compliance. The position offers a competitive salary, performance bonuses, and flexible work arrangements.

Benefits

Competitive annual salary

Performance-based bonuses

Flexible scheduling

Ongoing professional development

Mentorship opportunities

Qualifications

• 2-3 years in client-facing roles preferred.
• Experience in B2B professional services or compliance highly advantageous.
• Working knowledge of HR and labour law principles essential.

Responsibilities

• Manage end-to-end client onboarding and implementation.
• Monitor client satisfaction metrics and support contract renewals.
• Build and maintain trusted relationships through proactive engagement.

Skills

Client Relationship Management

Problem-solving

Communication

Analytical skills

Education

Diploma or degree in Business, Communications, HR or related field

Tools

Xero

CRM systems

AI tools like ChatGPT

Job description

About PeopleSync

PeopleSync is a rapidly growing South African compliance consultancy dedicated to helping businesses navigate the complexities of HR, labour law, and regulatory compliance. Our mission is to empower organisations with expert guidance and innovative solutions that drive sustainable growth whilst ensuring full compliance.

The Opportunity

We are seeking a Client Success Consultant to join our growing team and serve as the primary point of contact for our valued business clients. This remote position offers the opportunity to build meaningful client relationships whilst gaining extensive exposure to HR, labour law, and compliance domains in a high‑growth environment.

Reporting to: Client Success Manager

What You’ll Do

• Client Relationship Management
  • Build and maintain trusted relationships through proactive engagement and exceptional service delivery.
  • Serve as primary point of contact for the allocated client portfolio, ensuring long‑term satisfaction and retention.
  • Understand each client’s unique business priorities and align our service delivery accordingly.
• Client Success & Growth
  • Manage end‑to‑end client onboarding, scheduling, and implementation processes.
  • Monitor client satisfaction metrics, usage patterns, and risk indicators.
  • Support contract renewals and identify opportunities for service expansion and upselling.
  • Collaborate with consulting teams to ensure seamless service delivery.
• Operational Excellence
  • Maintain accurate records of all client interactions using CRM and workflow management platforms.
  • Prepare professional client‑facing documentation and reports.
  • Facilitate feedback loops between clients and internal teams to drive continuous improvement.
  • Escalate complex issues appropriately whilst maintaining client confidence.

What We’re Looking For

Education & Experience

• Diploma or degree in Business, Communications, HR, or related field (preferred).
• 2‑3 years in client‑facing roles (client success, account management, or customer service).
• Experience in B2B professional services or compliance environments highly advantageous.
• Working knowledge of HR and labour law principles essential.

Technical Skills

• Strong proficiency with online platforms including Xero, CRM systems.
• Experience with AI tools like ChatGPT / LLMs for efficiency and client support.
• Excellent analytical abilities with talent for presenting insights clearly.
• Advanced attention to detail and accuracy in documentation.

Personal Qualities

• Exceptional communication and relationship‑building capabilities.
• Client‑focused mindset with genuine desire to exceed expectations.
• Resilient and adaptable in fast‑paced, dynamic environment.
• Self‑motivated and accountable, thriving in remote work setting.
• Proactive problem‑solver with strong organisational skills.

What We Offer

• Competitive annual salary and performance‑based annual bonus tied to individual and company achievements.
• Sales incentives for successful upsells and client expansion opportunities.
• Fully remote working arrangement with flexible scheduling.
• Comprehensive exposure to multiple HR and compliance domains.
• Clear career progression pathways within our expanding organisation.
• Ongoing professional development opportunities and skills training.
• Mentorship from senior compliance and HR specialists.

Company Culture

• Collaborative, high‑performance team environment.
• Direct impact on company growth and client success.
• Regular team engagement activities and professional networking opportunities.

Timeline

Interviews beginning mid‑September, with successful candidate starting October.

Ready to Join Us?

To apply: Submit your CV and brief motivation letter. Subject line: Application – Client Success Consultant.

PeopleSync is an equal‑opportunity organisation, committed to fair, transparent, and non‑discriminatory employment practices in line with the Employment Equity Act, Labour Relations Act, Basic Conditions of Employment Act, and other applicable legislation.

Recruitment decisions are based solely on qualifications, skills, and merit. Appointments will be made in line with the company’s Employment Equity plan and transformation objectives. We value diversity and inclusion and encourage applications from suitably qualified candidates across all designated groups.

All personal information submitted will be processed in accordance with the Protection of Personal Information Act (POPIA) and used only for recruitment purposes. The organisation reserves the right not to fill this position.