Client Success Agent (Customer Services) - Remote

The Credit Pros Intl; Gauteng; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading credit repair service provider in South Africa is seeking a client service representative to deliver top-notch support to customers remotely. You will handle inquiries, resolve issues, and utilize various tools to ensure client satisfaction. The position includes paid training and flexible benefits, fostering a supportive work environment for diverse applicants. A fantastic opportunity for growth and a stable career in a rewarding industry awaits.

Benefits

Flexible Accruing Paid Time Off

Company Holidays

Birthday Time Off

Health benefits after one year

Qualifications

• Start date of December 1.
• Dedicated home workspace required.
• Hunger to learn and adapt to TCP's technological suite.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Use TCP's tools for daily operations.
• Log, review, and follow up on customer requests.

Skills

Customer first orientation

Excellent communication skills

Solution-oriented mindset

Knowledge of the credit industry

Tools

Microsoft Suite

Salesforce

ZOHO

Hodu

Job description

About Us

The Credit Pros is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports.

Our mission extends beyond repair – we educate clients on how the credit system works and empower them to proactively improve their financial well‑being.

As an Inc. company, we’re at the forefront of industry growth, committed to building an exceptional organization that positively impacts the lives of both our clients and employees.

Our dedication to excellence has earned us recognition as one of Inc. Magazine’s top 50 places to work and a prestigious Smart CEO Magazine Corporate Culture Award.

Summary

As a client service representative, you’ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives.

You will be providing phone-based support to customers from the comfort of your home!

You will help resolve and settle product & platform issues and answer account and billing questions.

You will be using your communication skills and customer first mindset to empathetically collaborate with TCP’s customers to solve their issues.

What you’ll be doing

• Handle customer inquiries via phone, email, and chat per SOPs.
• Use TCP's tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for daily operations.
• Escalate and assign issues to relevant departments as needed.
• Log, review, and follow up on customer requests and resolutions.
• Investigate, research, and provide accurate solutions.
• Maintain and update customer records during interactions.
• Achieve KPIs for client‑facing time, call quality, and occupancy.
• Address collections and billing inquiries, including payment plans, account balances, and overdue payments.
• Clarify charges, generate statements, and process billing adjustments.
• Handle service cancellations, applying retention strategies and resolutions.
• Complete cancellations training and apply retention strategies as part of daily responsibilities.

What we are looking for

• Start Date: December 1.
• Technological Requirements: Dedicated home workspace needed; equipment details will be sent via email during the interview process.
• Works Schedule: 05 days a week, 40 hours / week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
• Knowledge of the United States credit industry including credit cards, line of credit, personal loans.
• Customer first orientation and being empathetic to their needs.
• Excellent communication skills and solution-oriented mindset.
• Hunger to learn and equip self with TCP’s technological suite.

What’s in it for you

• An opportunity to become a part of leading US based credit repair service provider.
• Full‑time Permanent role.
• Remote Work + Great Work Environment.
• Base Salary: $4 / hr or $ / month minimum.

Paid Training

• 01 Month Paid Training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).
• Employee development, Management training, coaching & upskilling.

Benefits

• Flexible Accruing Paid Time Off.
• Company Holidays.
• Birthday Time Off.
• Eligible for health benefits after one year of association.

Join Our Team

At The Credit Pros, we foster an inclusive environment that welcomes applicants from all backgrounds, regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that everyone deserves equal opportunities to grow and succeed.

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