Client Success Advisor - CRM & Solutions

Old Mutual South Africa; Pietermaritzburg; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading financial services provider in Pietermaritzburg is seeking a Client Relations Consultant. Responsibilities include providing exceptional customer service, resolving queries, and developing relationships with potential clients. The ideal candidate should have a Matric Certificate and possess strong consultative selling and customer management skills. This is a full-time entry-level position, suitable for individuals looking to start their careers in consulting and sales.

Responsibilities

• Provide advanced product / service information.
• Respond to customer issues, including returns and exchanges.
• Make calls to allocated potential customers to develop relationships.
• Provide first point of contact for customer queries and complaints.
• Enter information into the CRM system after customer contact.

Skills

Consultative Selling

Customer Complaint Management

Customer Feedback Management

Customer-Focused

Customer Relationship Management (CRM) Software

Customer Service

Data Management

Upselling Competencies

Education

Matriculation Certificate (Matric)

Job description

A leading financial services provider in Pietermaritzburg is seeking a Client Relations Consultant. Responsibilities include providing exceptional customer service, resolving queries, and developing relationships with potential clients. The ideal candidate should have a Matric Certificate and possess strong consultative selling and customer management skills. This is a full-time entry-level position, suitable for individuals looking to start their careers in consulting and sales.