Client Solutions Consultant

Nielseniq; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading consumer intelligence company is seeking a Client Solutions Consultant in Johannesburg to guide clients through research projects. The successful candidate will build relationships, manage project timelines, and analyze data to deliver insights. A postgraduate degree and relevant experience in a research agency are required. A flexible working environment and strong focus on diversity and inclusion are part of our commitment to employees.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Qualifications

• 3-4 years work experience at a research agency.
• Minimum 1 year experience on an SRE level.
• Solid understanding of research methodologies.

Responsibilities

• Deliver consistent high-quality support to clients throughout the project lifecycle.
• Manage projects from initial brief through fieldwork and analysis.
• Mentor junior team members and contribute to a collaborative team culture.

Skills

Organizational Management

Presentation Skills

Agile

Data Management

Team Management

Conflict Management

Education

Postgraduate Degree in Marketing, Business, Psychology, Sociology, or Economics

Job description

Purpose of the Role

The Client Solutions Consultant is a part of NIQs Strategic Analytics and Insights (SA&I) team responsible for the SSA region. The role is to be a trusted adviser to our Brand and Media customers matching SA&I solutions to the clients key business questions.

The Client Solutions Consultant plays a pivotal support role in ensuring the smooth execution of research projects from commissioning to final addition to project management the SRE is expected to build strong working relationships with clients contribute meaningfully to meetings and occasionally present findings. As an independent team member the SRE also mentors junior staff and actively develops their own technical expertise under the guidance of a Senior Research Manager.

Key Performance Indicators

Client Service & Relationship Management

Deliver consistent high-quality support to clients throughout the project lifecycle.

Build and maintain strong working relationships ensuring client needs are understood and met.

Attend client presentations with senior team members take notes implement feedback and present when appropriate.

Project Management

Manage projects from initial brief through fieldwork and analysis.

Monitor timelines budgets and deliverables to ensure smooth execution.

Track time spent on tasks and manage administrative responsibilities effectively.

Research Design & Execution

Develop research materials including questionnaires briefing documents tab specs and PowerPoint-based analysis.

Ensure all outputs are aligned with research objectives and meet quality standards.

Maintain high standards of presentation aesthetics and professionalism.

Insight Generation & Reporting

Conduct first-level analysis and begin incorporating strategic insights.

Interpret data and develop actionable recommendations.

Prepare and deliver presentations that clearly link findings to research objectives.

Participate in team analysis forums to broaden perspectives and ensure quality.

Quality Assurance Across Research Process

Ensure accuracy and consistency across all stages including sample design fieldwork monitoring data checking charting and analysis

Team Leadership & Collaboration

Mentor junior team members and contribute to a collaborative team culture.

Set and uphold standards of excellence across all deliverables.

Collaborate effectively across teams to drive performance and innovation.

Professionalism & Organizational Performance

Demonstrate strong interpersonal skills and organizational effectiveness.

Contribute positively to team dynamics and overall client satisfaction.

Technical Competencies for High Performance

Effective Communication

Demonstrates strong verbal and written communication skills showing respect and professionalism in interactions with colleagues and clients at all levels.

Team Orientation

Values collaboration and contributes positively to team dynamics fostering a supportive and productive work environment.

Multitasking Ability

Manages multiple tasks and priorities efficiently maintaining focus and quality under pressure.

Deadline & Pressure Management

Works effectively within tight timelines and remains composed in high‑pressure situations.

Leadership Skills

Exhibits leadership qualities including guiding junior team members taking initiative and setting a positive example.

Commitment to Excellence

Maintains high standards across all aspects of work with a strong attention to detail and quality.

Customer Service Orientation

Prioritizes client satisfaction by being responsive proactive and solution-focused.

Initiative & Accountability

Takes ownership of tasks and responsibilities demonstrating reliability and a proactive approach to problem‑solving.

Strategic Thinking

Applies strategic insight to enhance the value of research outputs contributing to more impactful and actionable results.

Experience & Qualification Requirements

Postgraduate Degree in relevant field (Marketing Business or Psychology Sociology Economics)

3- 4 years work experience at a Research agency

Minimum 1 year experience on an SRE level

Experience in tracking and adhoc research

Solid understanding of research methodologies and eagerness to learn unfamiliar ones.

Branding experience and knowledge will be an advantage as would an FMCG background

Strong attention to detail and accuracy (oversee the production and delivery of quality outputs at all times)

Proven project management skills with ownership of logistics and timelines

Analytical ability with proven numeracy skills

Effective self management managing projects with minimal supervision

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the‑art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

Our Commitment to Diversity, Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity / Aff…Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center :

Employment Type: Full-time

Key Skills: Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting

Experience: years

Vacancy: 1