Client Services Manager

Prime South Africa; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance provider in Gauteng is seeking a dedicated Team Leader to manage a client retention team. The role involves setting performance metrics, conducting data analysis, and ensuring high customer satisfaction. Ideal candidates will have completed tertiary qualifications, strong leadership skills, and experience in process improvement. This is an exciting opportunity to make an impact in the motor vehicle insurance industry.

Qualifications

• Strong skills in process improvement and data analytics.
• Effective communicator who enjoys teamwork.
• Ability to work in a fast-paced environment and meet targets.

Responsibilities

• Manage a team of client retention professionals.
• Continuously assess performance metrics.
• Provide leadership aligned with company's vision.
• Conduct data analysis and prepare reports.
• Identify and implement process improvements.

Skills

Leadership

Customer service

Data analysis

Process improvement

Effective communication

Education

Completed tertiary qualification

Job description

About Prime SAAt Prime, we're on a mission to transform the motor vehicle insurance industry by delivering insurance solutions infused with humanity, simplicity, and compassion.

Our centralized client service centre is dedicated to providing exceptional support, ensuring every client feels valued and cared for.

The Role

We seek an individual with natural leadership qualities and a strong drive for success, committed to delivering outstanding customer service in a professional and efficient manner.

Key Responsibilities

• Manage a team consisting of a Supervisor and ten client retention professionals.
• Continuously assess performance metrics, adjusting targets to meet high standards.
• Provide effective leadership that aligns the team with our overarching vision.
• Facilitate team meetings that promote collaborative problem-solving and open discussion.
• Conduct data analysis to generate insights through daily, weekly, and monthly reports.
• Prepare and present management information for executive leadership.
• Identify and implement process improvements.
• Initiate and manage projects aligned with strategic goals.
• Uphold quality standards across all operations.
• Develop and implement initiatives aimed at achieving ultimate client satisfaction.

Qualifications & Experience

• Completed tertiary qualification is essential.
• Strong skills in process improvement and data analytics.
• Effective communicator who enjoys teamwork.
• Experience in the financial services sector is not required.
• Previous leadership experience with a proven track record of successfully managing and motivating teams.
• Ability to work in a fast-paced environment, meet targets, and enhance processes.