Client Services Manager

JDJ Diagnostics; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading healthcare service provider in Durban is seeking a passionate Client Services Manager to lead a high-performing team and enhance client satisfaction. You will cultivate strong client relationships, drive innovation, and empower your team to deliver exemplary service. The ideal candidate will hold a relevant Bachelor's degree and have significant experience in client services and leadership. This role offers the opportunity to make a profound impact in healthcare.

Qualifications

• 3 years in client services or account management with 12 years in a leadership role.
• Proven success in managing complex client relationships and delivering outstanding results.
• Exceptional communication and emotional intelligence with the ability to inspire trust and action.

Responsibilities

• Serve as the primary ambassador for client accounts, cultivating trust and long-term partnerships.
• Engage proactively with clients to understand their evolving needs.
• Lead strategic client meetings to assess satisfaction, gather insights, and identify opportunities.

Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Issue Resolution

Account Management

Service Delivery

Education

Bachelor’s degree in Business, Marketing, Healthcare Management

Tools

Microsoft Office

CRM platforms

Job description

Client Services Manager Be the Voice of Innovation in Healthcare

Job Overview

Are you ready to lead a revolution in patient experience and redefine excellence in healthcare delivery? We’re seeking a visionary Client Services Manager who is passionate about transforming the landscape of medicine. This is not just a managerial role—it’s a mission. You’ll be the strategic heartbeat of our brand, guiding a high‑performing team to deliver world‑class service, elevate client satisfaction, and shape the future of care.

As the voice of our brand you’ll champion innovation, empathy, and excellence. You’ll build deep relationships with our clients, inspire your team to exceed expectations, and ensure every touchpoint reflects our commitment to transformative healthcare.

Key Responsibilities

• Client Relationship Leadership
  Serve as the primary ambassador for client accounts, cultivating trust and long‑term partnerships.
• Engage proactively with clients to understand their evolving needs, challenges, and aspirations, aligning our services to deliver meaningful impact.
• Lead strategic client meetings to assess satisfaction, gather insights, and identify opportunities to innovate and grow.
• Strategic Problem Solving
  Resolve client concerns with agility, empathy, and precision—turning challenges into opportunities.
• Collaborate cross‑functionally to ensure seamless service delivery and continuous improvement.
• Performance & Impact Analytics
  Monitor KPIs and service metrics to ensure excellence across all client touchpoints.
• Deliver insightful performance reports that drive client success and inform strategic decisions.
• Team Empowerment & Excellence
  Inspire, mentor, and lead a team of client service professionals to achieve peak performance.
• Foster a culture of accountability, growth, and innovation through coaching and development.
• Champion training initiatives that elevate team capabilities and align with our brand promise.

What You Bring

• A bold vision for transforming healthcare through exceptional service and human‑centered leadership.
• Bachelor’s degree in Business, Marketing, Healthcare Management, or equivalent experience.
• 3 years in client services or account management with 12 years in a leadership role.
• Proven success in managing complex client relationships and delivering outstanding results.
• Exceptional communication and emotional intelligence with the ability to inspire trust and action.
• Strong organizational skills and the ability to manage multiple priorities with grace.
• Proficiency in Microsoft Office and CRM platforms.
• A pulse on industry trends and a passion for shaping what’s next.

Why Join Us

This is your chance to be part of something bigger. To lead with purpose. To elevate care. To be the voice that clients trust and the leader your team looks up to. If you’re ready to make your mark in medicine and build a legacy of excellence, we want to meet you.

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1