Client Services Manager

Full Circle Agency; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic marketing agency in Cape Town seeks an experienced Client Services Manager to bridge clients and project teams, ensuring solutions meet client goals. The ideal candidate will have at least 6 years of experience in client-facing roles and a relevant degree. Responsibilities include designing solutions, managing relationships, and guiding clients through project implementation. Competitive salary and benefits offered.

Qualifications

• At least 6 years of experience in client-facing, operations, or project management.
• Proven ability to map workflows and processes with clients.
• Strong skills in designing and presenting customized workflow solutions.

Responsibilities

• Map operational workflows and guide clients through adoption.
• Design and present effective solutions aligned with client goals.
• Proactively manage client relationships to drive satisfaction.

Skills

Client relations

Project management

Workflow design

Analytical skills

Presentation skills

Communication

Proactive mindset

Education

Higher certificate / diploma / BA degree in marketing, communications, or similar

Job description

We are seeking a Client Services Manager who will be the bridge between clients and the project team, ensuring that solutions are not only creatively sound but strategically aligned with client goals.

You'll take the lead in mapping operational workflows, designing and presenting solutions, and guiding clients through adoption and optimization.

Qualifications

Higher certificate / diploma / BA degree in marketing, communications, or similar qualification, and the following skills:

• At least 6 years of experience in client-facing, operations, or project management
• Meeting with clients to understand and map workflows and processes
• Design and present customized workflow solutions using project management and collaboration tool
• Proactively manage client relationships, driving satisfaction and retention
• Translate client requirement into actionable project plans with project teams
• Monitor performance and recommend improvements for alignment, adoption and efficiency
• Analytical and solution-driven, able to simplify complex requirements
• Highly organised and capable of managing multiple projects simultaneously
• Proactive, collaborative and adaptable in a fast-moving environment
• Excellent communicator with strong presentation skills and a customer-first mindset

Email cv and Cover Letter to