Client Services Coordinator

Tailormade Solution; Cape Town; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A client services company is seeking a proactive Client Services Coordinator to ensure efficient operations in Cape Town. This hybrid role includes client communication, office support, and team collaboration, requiring strong organizational skills and the ability to multitask. The ideal candidate will thrive in a dynamic environment, maintaining client satisfaction and supporting various administrative functions. Monthly salary is R15,000.

Benefits

Hybrid work model with flexibility between office and remote work

Opportunity to grow with the business

Friendly, supportive, and collaborative team environment

Qualifications

• Proactive, self-motivated, and able to work independently.
• Professional and courteous with clients and colleagues.
• Flexible and adaptable in a dynamic work environment.
• Trustworthy with confidential information.

Responsibilities

• Serve as the main point of contact for existing clients within the region.
• Respond promptly to client inquiries and service requests.
• Maintain regular communication to ensure high client satisfaction.
• Support daily office operations, including scheduling, correspondence, and record-keeping.
• Work closely with management and colleagues to ensure smooth internal processes.

Skills

Excellent organizational and time-management skills

Strong interpersonal and client service abilities

Professional written and verbal communication skills

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint)

Attention to detail, reliability, and ability to multitask

Job description

Job Title: Client Services Coordinator

Start Date: January 2026
Location: Hybrid (office + remote)

Job Summary

We are looking for a proactive, organized, and client-focused Client Services Coordinator to support the daily operations of our regional office. The ideal candidate will help keep the office running smoothly while maintaining strong relationships with our existing clients, ensuring their needs are met efficiently and professionally.

This is a hybrid role, offering flexibility while working closely with our team and clients.

Key Responsibilities

Client Services

• Serve as the main point of contact for existing clients within the region.
• Respond promptly to client inquiries and service requests.
• Maintain regular communication to ensure high client satisfaction.
• Coordinate with internal teams to ensure timely and accurate service delivery.
• Keep records of client interactions, feedback, and service agreements.

Office Administration

• Support daily office operations, including scheduling, correspondence, and record-keeping.
• Manage office supplies, inventory, and procurement.
• Assist with reporting, documentation, and basic financial tracking.
• Coordinate meetings, workshops, and office events.

Team Support

• Work closely with management and colleagues to ensure smooth internal processes.
• Assist with projects and tasks as required to support the team.
• Provide backup support to other administrative functions when needed.

Skills & Competencies

• Excellent organizational and time-management skills.
• Strong interpersonal and client service abilities.
• Professional written and verbal communication skills.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Attention to detail, reliability, and ability to multitask.

Personal Attributes

• Proactive, self-motivated, and able to work independently.
• Professional and courteous with clients and colleagues.
• Flexible and adaptable in a dynamic work environment.
• Trustworthy with confidential information.

What We Offer

• Hybrid work model with flexibility between office and remote work.
• Opportunity to grow with the business as we expand.
• Friendly, supportive, and collaborative team environment.
• Monthly salary: R15,000