Client Services Agent: Expert Support & Solutions

Sanlam; Midrand; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider is seeking a customer service representative in Midrand, Gauteng. This role involves handling inbound and outbound communications, ensuring excellent service quality, and providing product information to clients. Applicants should have at least 12 months of call center experience and possess strong communication and problem-solving skills. A Grade 12 certificate is required, and the RE5 qualification is a plus. The position offers an opportunity to grow within the organization while embodying values of service excellence.

Qualifications

• Minimum 12 months Call Centre and administrative experience.
• Minimum 12 months in the STI environment and client services experience.
• RE5 will be an added advantage.

Responsibilities

• Responsible for inbound/outbound telephonic communication with client base.
• Ensures the quality of service exceeds customer expectations.
• Provides accurate product information to clients.

Skills

Customer Service

Active listening skills

Problem-solving skills

Excellent administrative skills

Good communication skills (verbal and written)

Computer literacy

Education

Grade 12/Standard 10/NQF 4

Job description

A leading financial services provider is seeking a customer service representative in Midrand, Gauteng. This role involves handling inbound and outbound communications, ensuring excellent service quality, and providing product information to clients. Applicants should have at least 12 months of call center experience and possess strong communication and problem-solving skills. A Grade 12 certificate is required, and the RE5 qualification is a plus. The position offers an opportunity to grow within the organization while embodying values of service excellence.