CLIENT SERVICE REPRESENTATIVE

Motor Industry Bargaining Council; Randburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading council in the automotive sector is seeking a Customer Support Representative. You will manage enquiries and complaints, ensuring high-quality customer service. Strong communication and problem-solving skills are essential. Join us in striving for excellence in stakeholder engagement and service delivery.

Responsibilities

• Log and track all enquiries and complaints on the system.
• Handle customer calls for accurate and satisfactory answers.
• Conduct preliminary investigations.
• Liaise with stakeholders to resolve complaints.
• Provide customer services via various contact methods.
• Maintain service levels per MIBCO standards.

Skills

Pressure handling

Customer service

Diplomacy and assertiveness

Problem solving

Excellent communication

Interpersonal skills

Attention to detail

Team player

Job description

Duties and Responsibilities

• Logs and tracks all enquiries and complaints on the system (first line of support).
• Handle customer calls and provide accurate and satisfactory answers to queries and concerns the first time (First Call Resolution).
• Conducts preliminary investigations.
• Liaises with relevant stakeholders to resolve complaints.
• Provides customer services to all stakeholders via telephonic and other customer contact methods.
• Ensures service levels and performance is maintained in terms of the national MIBCO Mission, Vision and Statement.

Knowledge / Experience / Skills / Abilities

• Ability to withstand pressure and provide the clients / customers with above average services.
• Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results.
• Must at all times be diplomatic and assertive with customers / clients.
• Ability to overcome obstacles, make informed decisions and resolve customer problems.
• Ability to work independently and use initiative along with problem solving abilities.
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
• Excellent communication skills
• Excellent interpersonal and telephone etiquette skills
• Must be meticulous in carrying out tasks / instructions with excellent attention to detail.
• Good team player