Client Service Representative

AB Volvo; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global automotive leader seeks a candidate to manage contracts and provide support in the financing sector. You will coordinate document management and ensure collaboration across departments. Ideal candidates have a diploma in commercial training and 2-4 years of experience in commercial finance, with strong skills in Microsoft 365 and document management systems. This position is based in Johannesburg, South Africa.

Benefits

Competitive compensation and benefits

Support for personal development and growth

Qualifications

• 2 to 4 years experience in Commercial Finance.
• Basic knowledge of leasing and financing.
• Good experience in contract and document management systems.

Responsibilities

• Manage documents for contract activation.
• Support new business settlements in financing and insurance.
• Ensure interdepartmental collaboration with various teams.
• Act as the contact for customer and dealer inquiries.

Skills

Interpersonal skills

Planning and organizing

Document management

Microsoft 365 proficiency

Education

Diploma/Certificate in Commercial Training

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next‑gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The main purpose of the role is to offer a diverse and varied work area in Wholesale and Retail Business within the Operations, Contract Activation, and Administration sectors.

It requires a high degree of teamwork as well as individual responsibility in managing a portfolio of dealers and customers. This includes requests on settlements, release of security, cross border approvals, amortisation schedules, Insurance on assets checks and confirmation and any other customer requests.

Reporting: This position reports to Team Leader Operations.

• Job Objectives:
• To be responsible for coordinating / managing documents for contract activation.
• To support with settlement of new business in the financing and insurance sector as well as release of security, cross border approvals, amortisation schedules,
• Insurance on assets checks and confirmation and any other customer requests.
• To manage and support with existing contracts during and at the end of their terms for VFS Southern Africa.
• To ensure interdepartmental collaboration with Sales, Credit, Finance & Accounting, collections, anti‑money laundering/AML, remarketing, legal and IT.
• To be the contact person for customer and dealer inquiries as well as the development and support of corresponding solutions or forwarding to the responsible parties.
• To support with Dealer Purchase Financing (wholesale) including accounts receivable purchase (Factoring), review of payments, monitoring of floorplan documents and audit, credit line monitoring, continuous improvement, planning and monitoring of floor checks, maintain master data and create and update the dealer financing plan.
• To support and manage with all relevant tasks in the contract processing.

Who are you?

• Diploma/Certificate in Commercial Training.
• Basic knowledge of leasing and financing.
• 2 to 4 years experience in Commercial Finance.
• Fully proficient in Microsoft 365.
• Good experience in contract and document management system.
• Good interpersonal skills.
• Good planning and organising skills.

Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply.

Application Closing Date: 03 November 2025.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on‑site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net‑zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.