Client Service Executive

Circana; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A global advisor on consumer behavior is seeking a Client Service Executive in Cape Town to enhance client satisfaction through strong process management and proactive communication. This entry-level position offers a broad experience across client delivery, ideal for individuals eager to learn about data production cycles and provide exceptional service. Join a supportive and diverse team dedicated to continuous growth.

Qualifications

• 2+ years Client Service, FMCG or Data Management experience required.
• Excellent command of the English language essential.
• Strong analytical skills are necessary.

Responsibilities

• Deliver and manage excellent client service to maintain high levels of client satisfaction.
• Perform quality control checks for accuracy of client deliverables.
• Build strong relationships with clients through proactive communication.

Skills

Client Service

Communication

Time Management

Problem Solving

Microsoft Excel

Education

Associate’s degree (BCom / BSc)

Tools

Microsoft Office

Job description

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity,equity,and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at

What will you be doing?

Based in Cape Town - South Africa, you will be working as part of the Circana UK Client Service team. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base.

The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and develop an outstanding level of client service.

Job Responsibilities

• Delivering and managing excellent client service to maintain high levels of client satisfaction
• Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams
• Performing quality control checks to ensure high quality and accuracy of client deliverables
• Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.
• Building wider product and industry knowledge to support colleagues and deliver the best possible client service
• Networking and engaging with other CIRCANA teams to build strong client-focused relationships
• Informing and contributing to internal client solution review meetings

Measures of Success

Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in-depth onboarding and ongoing support & training opportunities.

Self-motivated, confident professional

A strong team player who has integrity

Excellent organisation and problem-solving skills

Great communication and relationship building skills

Requirements

Associate’sdegree (BCom / BSc)

2+ years Client Service, FMCG or Data Management experience

Excellent command of the English language

Excellent verbal and written communication skills

Time management

Accurate, consistent, team player, flexible

Analytically strong

Proficient in Microsoft Office applications, especially Excel

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role :

Stay Curious : Being hungry to learn and grow, always asking the big questions

Seek Clarity : Embracing complexity to create clarity and inspire action

Own the Outcome : Being accountable for decisions and taking ownership of our choices

Center on the Client : Relentlessly adding value for our customers

Be a Challenger : Never complacent, always striving for continuous improvement

Champion Inclusivity : Fostering trust in relationships engaging with empathy, respect and integrity

Commit to each other : Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s) : Cape Town, South Africa

LI-AM19