Client Service Consultant(10)

Santam Insurance; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance provider is seeking a Client Service Consultant in Johannesburg. This role involves providing world-class service to clients through effective communication and administrative tasks in a call centre environment. Candidates must have a matric certificate, FAIS compliance, and at least 2 years of experience in short-term insurance. The position requires shift work and excellent client management skills.

Qualifications

• At least 2 years of experience in short-term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria.

Responsibilities

• Accurately capture client information on the relevant system.
• Execute broker requests within agreed timeframes.
• Provide effective service to clients via telephone and written correspondence.

Skills

Excellent communication

Time management

Client focus

Ability to work under pressure

Education

Matric certificate or equivalent qualification

FAIS compliant (30 credits NQF level 4)

Job description

Stay safe online.

Now more than ever, it's important to be cybersafe.

See Santam's tips to keep you safe online.

Learn more.

Santam PLCC – Policy Maintenance Voice and Email has positions available for a Client Service Consultant based in Hill On Empire Park.

JOB DESCRIPTION To offer world-class products and services to clients while achieving targets in an inbound and outbound call centre environment.

KEY RESPONSIBILITIES Accurately capture client information on the relevant system.

Execute broker requests within the agreed timeframes, quality standards, and legislation.

Handle all administrative tasks according to standards and turnaround times.

Engage with brokers in a client-centric manner.

Ensure accurate completion of broker requests and follow up to resolve queries promptly, as per service level agreements.

Provide effective, efficient, and professional service to clients and offices via telephone and written correspondence.

Meet and exceed client service level agreements.

Maintain excellent time management skills.

Consistently achieve productivity targets.

QUALIFICATIONS AND EXPERIENCE Matric certificate or equivalent qualification.

FAIS compliant (30 credits NQF level 4).

At least 2 years of experience in short-term insurance.

Clear criminal and credit record.

Compliance with FAIS Fit & Proper criteria, including minimum experience and competency, which can be obtained under supervision.

Computer literate.

Willing to work shifts.

Adherence to quality standards and compliance.

Consistent achievement of targets.

SKILLS AND COMPETENCIES Skills and competencies include excellent communication, time management, client focus, and the ability to work under pressure.

ABOUT THE COMPANY Santam is a leading general insurance provider in Southern Africa, expanding into emerging markets in Africa and Asia.

We are committed to our clients and strive to deliver insurance excellence.

We promote diversity, inclusion, and equal opportunity employment, welcoming applications from all backgrounds, including persons with disabilities.

Our recruitment process involves advertising, screening, interviews, assessments, and onboarding to ensure a thorough selection process.

TIPS & TRICKS Getting ready for your interview Interviewing is a two-way process that helps us learn about you and vice versa.

Be prepared, stay calm, and sell yourself.

We value authenticity and confidence.