Client Service Consultant

Intelligent Debt Management; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A financial consultancy firm in South Africa is seeking a Client Service Consultant to provide support by resolving queries related to debt counselling. The role focuses on delivering financial guidance, maintaining compliance, and ensuring client retention. You will handle client inquiries through various channels and refer them to useful products while educating them on self-service tools. Strong communication and empathy are essential for success in this position.

Qualifications

• 1 year of Client Service Experience.
• Relevant Diploma/Degree is advantageous.
• Excellent verbal and written communication skills are required.

Responsibilities

• Handle client queries and service clients via inbound calls, emails, and chat.
• Ensure timely and professional responses and resolutions to queries.
• Educate and refer clients to the self-service client portal.

Skills

Client Service Experience

Communication Skills

Problem-Solving Skills

Empathy

Positive Attitude

Education

Relevant Diploma/Degree

Job description

We are looking for a Client Service Consultant to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist clients with referrals to appropriate products and guide them in effectively using DebtBusters' self-service tools.

Key Responsibilities

• To handle client queries and service DebtBusters clients via our various servicing channels i.e. inbound calls, emails, chat
• Ensure timely and professional responses, updates and resolution to client queries, managing their expectations
• These include, but are not limited to, queries related to payments, account balances, retention, etc.
• Maintain high levels of quality by adhering to company standards and best practice
• Achieve clearly communicated performance targets
• Educate and refer clients to the self-service client portal as well as appropriate additional products.

Key Requirements

• 1 year of Client Service Experience
• Relevant Diploma/Degree advantageous
• Excellent verbal and written communication skills
• Excellent problem-solving skills
• Empathy and compassion
• Calm under pressure
• Positive attitude
• Favourable credit record