Client Service Consultant

Sanlam Limited; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance firm is seeking a Client Service Consultant based in Johannesburg. The role focuses on delivering quality service, achieving sales targets, and ensuring customer satisfaction. Candidates should have a Matric certificate, be FAIS compliant, and have experience in the insurance sector. Join a company committed to transformation and be part of a dynamic team.

Qualifications

• Experience in short term insurance.
• Clear criminal and credit record.
• Willing to work shifts.
• Clean track record in terms of adherence to Quality standard and Compliance.
• Consistent target achievement.
• Analytical thinking.
• Relationship building skills.
• Sales skill.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.

Responsibilities

• Ensuring Quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Ensuring Customer satisfaction, a positive client experience.
• Ensuring accurate completion of broker requests through first call resolution.
• Ensuring good relationships are maintained with stakeholders.

Skills

Client service oriented

Deadline and results-driven

Education

Matric certificate or equivalent qualification

FAIS compliant (NQF level 4)

Job description

Santam PLCC has position available for a Client Service Consultant who will be based in Hill on Empire, Parktown.
To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will make you successful in this role?

Key Responsibilities

• Ensuring Quality of work is 95% as required by business standard.
• Sales target set out by business to be achieved in line with the growth strategy.
• Consistent achievement of agreed productivity.
• Ensuring Customer satisfaction, a positive client experience in line with organisational targets.
• Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
• Ensuring client service level agreements are met and exceeded.
• Ensuring good relationships are maintained with our internal and external stakeholders.

Qualifications and Experience

• Matric certificate or equivalent qualification.
• FAIS compliant (NQF level 4).
• Experience in short term insurance.
• Clear criminal and credit record.
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision.
• Willing to work shifts.
• Clean track record in terms of adherence to Quality standard and Compliance.
• Consistent target achievement.
• Analytical thinking.
• Relationship building skills.
• Sales skill.
• Information seeking.
• Drive for results.
• Initiative.
• Emotional self-control.

Skills

• Client service oriented.
• Deadline and results-driven.

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in SouthAfrica, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!