Client Service Consultant

FNB South Africa; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution in Johannesburg is looking for a Client Service Consultant focused on Forex payments. The role involves maintaining high standards of client service, addressing queries, and achieving sales targets. Ideal candidates will have a Grade 12 certificate, 1-2 years of experience in client care, and an understanding of Forex transactions. This is a great opportunity in a dynamic environment that promotes collaboration and innovation.

Qualifications

• Minimum of 1 - 2 years’ experience in dealing with high level client queries relating to Forex payments.
• Experience in a Client Care/Call Centre environment.
• Financial Services/Banking industry experience preferred.
• Understanding of processing Forex payments (inward and outward).

Responsibilities

• Act as the first point of contact for clients seeking assistance with Forex payments.
• Deliver exceptional service exceeding clients’ expectations.
• Provide troubleshooting and technical assistance to clients.
• Build sustainable relationships through professional communication.

Skills

Client-centric

Great communicator (written and verbal)

Attention to detail

Team player

Ability to work under pressure

Education

Grade 12 (National Senior Certificate) or relevant tertiary qualification

Job description

Job Description

Hello Future Client Service Consultant (Forex payments). Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose

Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House. To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Are You Someone Who Can

• Act as the first point of contact for clients seeking assistance with queries relating to Forex payments (inward and outward)
• Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
• Provide troubleshooting and technical assistance to clients
• Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Take the extra mile to engage clients

You Will Be An Ideal Candidate If You

• Have a minimum of Grade 12 (National Senior Certificate) or relevant tertiary qualification
• Have a minimum of 1 - 2 years’ experience in dealing with high level client queries relating to Forex payments in a Client Care/ Call Centre environment
• Have Financial Services/Banking industry experience (preferred)
• Have an understanding of processing Forex payments (inward and outward)
• You will have access to opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You Are

• A team player
• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Job Details: Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below: 11/10/25