Client Service Consultant

FirstRand group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial institution is seeking a Client Service Consultant to join their Forex Product House. The role involves ensuring excellent service to clients regarding Forex payments, building relationships, and achieving sales targets. Candidates should have at least a Grade 12 qualification and 1 - 2 years' experience in client service, particularly in the financial sector. The environment is dynamic and offers opportunities for growth and innovation.

Benefits

Opportunities to network and collaborate

Challenging working environment

Opportunities to innovate

Qualifications

• 1 - 2 years' experience in client service, especially in Forex payments.
• Experience in a client care or call center environment.
• Understanding of the banking/financial services industry.

Responsibilities

• Act as the first point of contact for clients with Forex queries.
• Ensure clients receive prompt and effective service.
• Process client requests accurately.

Skills

Excellent communication skills

Client-centric approach

Problem-solving skills

Ability to work under pressure

Education

Grade 12 or relevant tertiary qualification

Job description

Description

Hello Future Client Service Consultant

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Role Purpose

Guided by the FRG Promises, is responsible for maintaining a high standard of client service in Foreign Exchange Product House. To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.

Are you someone who can

• Act as the first point of contact for clients seeking assistance with queries relating to Forex payments (inward and outward)
• Deliver exceptional service that exceeds the clients’ expectations through proactive, innovative and appropriate solutions
• Provide troubleshooting and technical assistance to clients
• Build sustainable relationships and trust with clients’ accounts through open and professional interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Take the extra mile to engage clients

You will be an ideal candidate if you

• Have a minimum of Grade 12 or relevant tertiary qualification
• Have a minimum of 1 - 2 years’ experience in dealing with high level client queries relating to Forex payments in a Client Care / Call Centre environment
• Have Financial Services / Banking industry experience (preferred)
• Have an understanding of processing Forex payments (inward and outward)

You will have access to

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are

• A team player
• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric

#Post

#FNB

#LG-ZG1

Apply now if you are interested in taking the next step. We look forward to engaging with you!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

01 / 02 / 26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.