Client Retention

Inospace; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A community-focused property management company in Cape Town seeks a professional to lead client retention and lease renewals. The ideal candidate has over 5 years in the commercial property sector, strong negotiation skills, and a solutions-oriented mindset. Responsibilities include managing client relationships, negotiating lease extensions, and enhancing client satisfaction. The role offers a basic salary, provident fund contribution, and group risk benefits.

Benefits

Basic Salary

Provident fund contribution

Group Risk

Qualifications

• 5+ years in the commercial or industrial property sector.
• Proven ability to manage renewals and client satisfaction KPIs.
• Calm and solution-oriented under pressure.

Responsibilities

• Own client relationships and understand their business needs.
• Track lease expiries and negotiate extensions.
• Coordinate with teams to address service issues.

Skills

Client relationship management

Negotiation skills

Attention to detail

Problem-solving

Entrepreneurial mindset

Tools

MDA

Excel

Job description

We're looking for a dynamic, client-obsessed professional to lead our retention and lease renewals function across our Cape Town business parks.

At Inospace, we don't just lease space—we build communities.

Your job?

Keep those communities thriving by ensuring our clients stay, grow, and succeed with us.

Key Responsibilities

• Own client relationships: Be the trusted point of contact for existing clients—understand their business, solve their issues, and support their growth.
• Lead the renewals engine: Track lease expiries, negotiate extensions, and maintain high occupancy across our parks.
• Enhance client satisfaction: Act fast on service issues, coordinate with ops / finance / facilities, and keep things seamless behind the scenes.
• Activate the community: Collaborate with our marketing and park teams to build events and initiatives that drive engagement.
• Keep us informed: Maintain up-to-date renewal dashboards, client feedback logs, and key retention reports.

Requirements

• 5+ years in the commercial or industrial property sector
• Proven ability to manage renewals, retention, and client satisfaction KPIs
• A calm, solutions-oriented style when things get busy or clients escalated issues
• Exceptional attention to detail and strong administrative skills
• Experience working with property management systems (e.g., MDA) and Excel
• A hands-on, entrepreneurial mindset—you get things done
• Must be South African citizen
• Reliable transport and valid drivers license
• Willing to be office base with site visit as requirement

Benefits

• Basic Salary
• Provident fund contribution
• Group Risk