Client Relationship Manager - Walk in Centre - Sasolmed - Secunda

Discovery Limited; Secunda; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading health insurance company in Secunda seeks a Client Relationship Manager to support customer queries, investigate claims, and enhance client relationships. The role requires at least 24 months of face-to-face customer service experience, strong verbal and written communication skills, and proficiency in MS Office. Candidates with a relevant tertiary qualification and knowledge of the medical scheme industry will have an advantage. Join a diverse team and contribute to excellent customer service in a dynamic environment.

Qualifications

• Minimum of 24 months face-to-face customer service experience.
• Ability to draft professional standard written responses in English.
• Experience with Medical Scheme Industry and Medical Scheme’s Act is advantageous.

Responsibilities

• Provide support with queries related to claims investigations and benefit limits.
• Build and establish relationships to facilitate the resolution of queries.
• Scrutinize data to ensure thorough investigation into queries.

Skills

Time Management

Verbal and written communication

Relating to others

Education

Matric

Relevant tertiary qualification

Tools

MS Office

Job description

Client Relationship Manager - Walk in Centre - Sasolmed - Secunda

Business Unit: Discovery Health

Function: Call Center / Contact Center

Key Purpose

Provide support with all queries including but not limited to Claims investigations, benefit limits, new business, chronic medication and general queries such as explaining policy, protocol and benefit decisions

Identifying and proposing solutions to processes and service related failures. Building and establishing relationships at all levels to facilitate first time resolution of queries

Focuses on customer needs through the resolution of queries

Scrutinizes numerical data, verbal data and all other sources of information so as to ensure a thorough investigation into queries presented and produces workable solutions to a range of problems.

Presenting and communicating information effectively so as to ensure clear understanding and buy-in

Establishes good relationships with customers and staff (both internally and externally) to wide and effective networks. Gains clear agreement and commitment from others by persuading, convincing and negotiating.

Resolve highly escalated queries swiftly and efficiently

Coordinating own and team’s administration

Ability to draft written responses of an excellent and consistently professional standard in English, occasionally subject to executive and legal scrutiny

Action orientated

Being open and receptive to feedback and change

Deciding and initiating action

Ethics and Values

Adapting to change

Communication and writing skills

Ability to work independently

Meeting and exceeding customer expectations

Skills

• Time Management
• Verbal and written communication
• Relating to others

Qualifications & Experience

• Matric
• MS Office Knowledge
• Minimum of 24 months Face-to-face customer service experience

Advantageous

• Relevant tertiary qualification
• Must be able to speak an African language
• Medical Scheme Industry knowledge and Medical Scheme’s Act knowledge
• Drivers license

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.