Client Relationship Coordinator

University of Fort Hare; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent university in Cape Town seeks a Client Relationship Coordinator to support its sales efforts. You will screen leads, schedule meetings, and maintain CRM records. The ideal candidate is bilingual in English and Afrikaans, with 1–3 years’ experience in sales or customer engagement. Strong communication skills and the ability to build rapport are essential. This role offers a monthly basic salary plus commission.

Qualifications

• 1–3 years’ experience in sales, lead generation, or customer engagement.
• Ability to make effective outbound calls.

Responsibilities

• Contact inbound and outbound leads to assess interest and fit.
• Schedule qualified appointments for the Sales team.
• Maintain detailed, up-to-date records of all interactions.

Skills

Bilingual in English and Afrikaans

Strong verbal and written communication skills

Confident and persuasive

Probing questions skills

Self-motivated

Tools

CRM

Job description

Monthly Basic Plus Commission (Market related)

Are you a natural communicator with a talent for engaging potential clients? Do you thrive in a fast-paced environment and enjoy identifying high-quality leads? If so, this could be the perfect opportunity for you. We are looking for a Client Relationship Coordinator in Newlands, to support our sales function by screening leads and scheduling qualified meetings.

About the Role

This position plays a key role in driving business development efforts. You will be the first point of contact for new leads, ensuring they are properly qualified and seamlessly handed over to the Sales team. If you enjoy building rapport and asking insightful questions, you’ll excel in this role.

Duties & Responsibilities

Lead Screening & Qualification

• Contact inbound and outbound leads to assess interest and fit.
• Ask qualifying questions to determine suitability.
• Capture lead information accurately in the CRM.

Appointment Setting & Follow-Ups

• Schedule qualified appointments for the Sales team.
• Follow up with warm leads and nurture relationships as needed.
• Ensure smooth transition of leads to the appropriate sales representative.

CRM & Lead Tracking

• Maintain detailed, up-to-date records of all interactions.
• Provide insights on lead quality and patterns to sales and marketing.
• Identify opportunities to improve outreach processes.

Competencies Required

• Fully bilingual in English and Afrikaans.
• 1–3 years’ experience in sales, lead generation, or customer engagement.
• Strong verbal and written communication skills.
• Confident and persuasive, with the ability to make effective outbound calls.
• Skilled at asking probing questions to qualify leads accurately.
• CRM experience advantageous.
• Self-motivated, proactive, and results-driven.