Client Relationship Consultant

Labournet; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A professional services company in Cape Town seeks a Client Relationship Consultant to establish and maintain client relationships, generate new business, and ensure client satisfaction. The ideal candidate should have 3-5 years of experience in a sales environment and a background in B2B marketing. The role offers a competitive salary and hybrid work options.

Benefits

Wellness programme

Partner discounts

Structured career paths

Accredited training

Study assistance

Retirement and group risk benefits

Qualifications

• 3–5 years of experience in a sales environment offering solutions.
• Experience in marketing and selling professional consulting products.
• Ability to develop strategies for client satisfaction and retention.

Responsibilities

• Establish and maintain client relationships.
• Generate new business and lead generation.
• Conduct compliance solutions and market research.

Skills

Client relationship management

Sales strategies development

Networking

B2B marketing

Pipeline management

Tools

CRM software

Job description

Position Overview

The Client Relationship Consultant (CRC) is primarily responsible for establishing relationships by engaging with prospective and existing clients, generating new business and maintaining client satisfaction.

Key Responsibilities

• Establish relationships by engaging with prospective and existing clients.
• Generate new business by identifying prospective clients' needs and infiltrating their existing client base for cross-service/solution initiatives.
• Maintain relationships with existing clients by implementing Client Relationship Audits (CRA) to ensure high client satisfaction and retention.
• Increase new clients within the territory/region in number and value, ensuring product saturation within the allocated client base.
• Provide compliance solutions.
• Key account management.
• Market and industry research.
• Networking and marketing, including via professional and social media platforms.
• Lead generation.
• Pipeline management.
• Reporting.

Qualifications

• 3–5 years of experience working in a professional sales environment offering solutions, B2B, with experience in the following:
• Marketing and selling of professional consulting products and services.
• Development of client relationship strategies for sales and retention.
• Development of client satisfaction strategies and measurement tools.
• Preparing budgets, business proposals, and client presentations.
• Working on client relationship management (CRM) software/systems.
• Networking and building pipelines in accordance with sales velocity formulas.
• Client resolutions and acting as the first line of contact for client enquiries, needs, or concerns.
• Key account strategies and management.

Package & Remuneration

Salary: R R

Benefits

• Wellness programme that covers up to 8 family members or friends.
• Partner discounts.
• Structured career paths.
• Accredited training.
• Study assistance.
• Retirement and group risk benefits.
• Hybrid work options for applicable roles.
• Suit‑up and vehicle branding allowance where relevant.

About the Company

LabourNet is dedicated to creating a better and fairer future for all. If you are ready to grow, innovate, and help shape the future of work in South Africa, we’d love to welcome you to the team.