Client Relations Specialist - Johannesburg (Forex)

FP Markets; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A global trading company based in Johannesburg is seeking a Customer Relations Specialist to foster client relationships and enhance service delivery. The ideal candidate should have experience in the FX/CFD industry, excellent English skills, and a passion for customer service. This role offers competitive remuneration and the opportunity to work within a multicultural team dedicated to professional growth.

Benefits

Continuous personal development

Competitive remuneration

Vibrant company life

Qualifications

• Experience in FX/CFD and online trading industry is essential.
• Fluent in English (C1/C2) is required; other languages are a plus.
• Excellent customer service and negotiation skills critical.
• Strong communication skills and a team player mentality.

Responsibilities

• Develop and sustain long-term relationships with clients.
• Oversee client onboarding for high-quality experiences.
• Monitor affiliate and partner activities to optimize performance.
• Collaborate across teams to enhance service delivery.

Job description

Overview

FP Markets Group of Companies is a well-established globally regulated Australian broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Customer Relations Specialist in Johannesburg Office.

This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Responsibilities

• Develop and sustain long-term, trust-based relationships with clients, partners, and organic prospects within the assigned region or country.
• Proactively engage with trading professionals and industry stakeholders across various platforms to identify new business opportunities and expand the client base.
• Oversee client onboarding, ensuring a seamless, efficient, and high-quality experience that fosters confidence and loyalty from the outset.
• Strengthen partnerships by promoting and managing mutually beneficial rebate structures while maintaining transparent and consistent communication.
• Ensure strict compliance with all regulatory requirements and ethical standards, reinforcing the company’s reputation for integrity and professionalism.
• Monitor and evaluate affiliate and partner activities to optimize performance, align objectives, and achieve key performance indicators (KPIs).
• Collaborate cross-functionally with internal teams including marketing, compliance, and operations to deliver cohesive client solutions and enhance service delivery.
• Identify client needs through active listening and market insights, tailoring solutions that align with both client goals and organizational priorities.
• Provide ongoing support and education to partners and clients, fostering a culture of collaboration and continuous growth.
• Prepare and deliver performance reports to senior management, highlighting growth trends, partnership outcomes, and opportunities for improvement.
• Represent the company at industry events, conferences, and networking forums to strengthen brand visibility and build strategic relationships.

Candidate Profile

• Experience in FX/CFD and online trading industry is a must
• Fluent/ C1/C2 English is essential (other languages will be an advantage)
• Client focused with excellent customer service and negotiation skills
• A team player with excellent communication skills
• Dynamic, self-motivated, competitive and strong desire to succeed
• Ability to work well independently as well as in a team and can-do attitude

Our offer

• Welcoming, young and multicultural team with approachable leadership
• Ability to contribute to dynamic business at a growth phase
• High level of autonomy, support of ideas and putting your expertise into the best practices for the company
• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders
• Competitive remuneration, regular salary reviews and performance-based incentive schemes
• Vibrant company life: from team activities to global celebrations

Journey to FP Markets

• Interview with People Function member (30 - 45 min) to assess match to our culture
• Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations

Join our team and be a part of a professional, rapidly growing company operating in a multicultural environment!