Client Partner

Publicis Groupe; Johannesburg; Vor Ort; ZAR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Publicis Groupe through its Starcom unit seeks a high-impact Client Partner to own the executive relationship, drive revenue growth, manage scope, and align senior stakeholders. You will ensure every media assignment starts with a clear business problem, growth ambition, and success definitions—delivering client value beyond briefs.

The role requires 10+ years of experience with large accounts, strong briefing discipline, and exceptional stakeholder communication to protect revenue and guide

Qualifikationen

• Client leadership and experience managing senior stakeholders.
• 10+ years managing senior stakeholders, large accounts, revenue and teams.
• Business understanding of commercial, category and brand challenges.
• Clear briefing discipline to translate client needs into briefs.
• Strong commercial awareness to manage scope, fee, risk and revenue.
• Effective stakeholder management to align client, agency and partner teams.
• Strong communication to influence decision-makers and present clearly.
• Experience handling escalation related to delivery or billing.

Aufgaben

• Own the client relationship and senior client confidence.
• Understand the client’s business, category, competitors and growth ambition.
• Translate client needs into a clear business brief and JTBD.
• Ensure all assignments have success criteria before strategy and planning begin.
• Confirm budget, timelines, stakeholders, approvals and commercial constraints.
• Align internal teams around the same brief.
• Protect agency scope, fees and revenue.
• Escalate client-facing delivery, billing or commercial risks.
• Ensure PCA learnings influence future briefs.

Kenntnisse

Client leadership

Senior stakeholder management

Large accounts

Revenue management

Business understanding

Briefing discipline

Commercial awareness

Stakeholder management

Communication

Escalation management

Jobbeschreibung

Company description

We are the Human Experience Agency. We believe the growth opportunity lies in people. We understand and anticipate human desires to deliver media experiences of value. We call this PeoplePoweredGrowth! Focusing on both business outcomes and human outcomes is proven to deliver stronger growth for clients. PeoplePoweredGrowth identifies the intersection between what people want and what brands need, to create media experiences of value. PeoplePoweredGrowth orchestrates the right talent and capability to solve for clients’ unique business challenges through interconnected capability. PeoplePoweredGrowth embodies a way of thinking, working, and learning; challenging the status quo and always reaching for a better. It is a culture of never standing still. Starcom is a full service, global media agency with a presence in multiple markets around the world. We believe in the power of our network and work closely with our global colleagues to ensure that we are providing our clients with global best practice, localized for the South African market. Our clients include Mondelez, Haleon (GSK), Samsung, Stellantis, Sandoz, Kellogg’s to name a few. We are part of the Publicis network – the fastest growing global network.

Overview

Reports to

Managing Director

Dotted line

Head of Media

Role purpose

Owns the client relationship, business context, commercial priorities, scope, revenue protection and senior stakeholder alignment. Ensures every media assignment starts with a clear business problem, growth ambition, JTBD and success definition - so the agency responds to the client’s business challenge, not only a media brief.

Responsibilities

Scope of role

• Client business understanding
• Stakeholder management
• Business brief quality
• Scope & fee protection
• Commercial risk escalation
• Internal team alignment
• Client-facing narrative
• Returning learnings into the next brief

Core accountabilities

• Own the client relationship and senior client confidence.
• Understand the client’s business, category, competitors and growth ambition.
• Translate client needs into a clear business brief and JTBD.
• Ensure all assignments have success criteria before strategy and planning begin.
• Confirm budget, timelines, stakeholders, approvals and commercial constraints.
• Align internal teams around the same brief.
• Protect agency scope, fees and revenue.
• Escalate client-facing delivery, billing or commercial risks.
• Ensure PCA learnings influence future briefs.

Managing / Client Partner

Owns executive relationship, revenue growth, scope expansion and partnership.

Mandatory artifacts owned

• Business Brief – Defines the business problem, objective, market context and required response.

JTBD Definition

Defines the job media must do for the brand or business.

Success Definition

Confirms business, brand, media and commercial KPIs.

Stakeholder Alignment Note

Confirms decision-makers, approvers and timelines.

Scope & Fee Check

Confirms whether work is covered by scope or needs additional fee.

Client Escalation Note

Used when material delivery, billing or commercial risks need client discussion.

Next Brief Input

Ensures PCA learnings feed the next campaign brief.

Decision rights

• Is the brief complete enough to begin strategy In scope or additional fee
• Whether client escalation is required
• Whether the response answers the business problem
• Whether PCA needs formal client discussion

Qualifications

• Client leadership
• 10+ years managing senior stakeholders, large accounts, revenue and teams. Manage senior client relationships.
• Business understanding - Grasp commercial, category and brand challenges.
• Briefing discipline - Convert client needs into clear briefs.
• Commercial awareness - Manage scope, fee, risk and revenue.
• Stakeholder management - Align client, agency and partner teams.
• Communication - Present clearly and influence decision-makers.
• Escalation management - Handle sensitive delivery or billing issues

Additional information

How performance is measured

• Brief quality – Percentage of briefs accepted without major rework.
• Client satisfaction – Relationship health and senior stakeholder confidence.
• Scope control – Reduction in unscoped work and fee leakage.
• Revenue protection – Retention, growth and commercial risk management.
• Approval discipline – On-time client approvals.
• PCA adoption – Evidence learnings are used in future briefs.