Client Outreach Coordinator (US Healthcare) - EST Hours (Remote)

ISTA Personnel Solutions; Gauteng; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading healthcare service provider in South Africa is seeking a Client Outreach Coordinator to engage prospective clients and guide them through the sign-up process. This fully remote role requires outbound sales experience and excellent communication skills. The coordinator will manage client relationships and ensure a smooth onboarding experience. Candidates should be proficient in Microsoft Office and CRM programmes.

Qualifications

• Previous experience in outbound sales, lead generation, or call centre roles required.
• Healthcare industry experience is a plus.
• Ability to clearly and persuasively communicate value.

Responsibilities

• Contact prospective clients who have expressed interest.
• Promote the value of healthcare service offerings.
• Guide prospects through decision-making and sign-up process.
• Keep accurate records of interactions in CRM system.
• Provide excellent service by answering queries.

Skills

Outbound sales experience

Excellent communication skills

Strong sales skills

Proficiency in Microsoft Office

Experience with CRM programmes

Job description

ISTA Personnel Solutions South Africa partners with a US-based client providing healthcare services to nursing home residents. We are seeking a Client Outreach Coordinator to follow up with leads, engage prospective clients, and guide them through the sign-up process.

PLEASE NOTE

• Working Hours : Monday – Friday, 9 : 00 AM – 6 : 00 PM EST (3 : 00 PM – 12 : 00 AM SAST), subject to daylight saving adjustments.
• Internet Requirements : A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup : A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment : This is a fully remote working role.
• Public Holidays : You will be required to work on all South African public holidays (compensated as per BCEA).

Key Responsibilities

• Engage Warm Leads : Contact prospective clients who have already expressed interest in healthcare services.
• Promote Solutions : Clearly and persuasively communicate the value of healthcare service offerings.
• Convert & Close : Use consultative sales skills to guide prospects through the decision-making and sign-up process.
• Manage Relationships : Keep accurate records of interactions and follow-ups in the CRM system.
• Support Prospects : Provide excellent service by answering queries and ensuring a smooth onboarding experience.

Requirements

• Previous experience in outbound sales, lead generation, or call centre roles (healthcare industry experience a plus).
• Excellent communication skills.
• Strong sales skills.
• Proficiency in Microsoft Office and CRM programmes.

If you are not contacted within 14 working days, please consider your application unsuccessful.