Client Manager

Believe Resourcing; Rosebank; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading recruitment agency seeks a dynamic Client Manager for their Non-Life division in Johannesburg. The role focuses on managing client portfolios, driving business value, and expanding relationships within a hybrid working environment. Ideal candidates will have at least 5 years of experience in the Non-Life insurance sector, alongside strong analytical and presentation skills.

Benefits

Comprehensive life and health benefits

Retirement savings plan

Annual performance bonus

Employee Assistance Programme

Qualifications

• Minimum of 5 years of experience in the Non-Life (re)insurance sector.
• Strong client relationship and stakeholder management skills.
• Excellent presentation skills for engaging C-suite level.

Responsibilities

• Manage a substantial portfolio of clients and identify growth opportunities.
• Collaborate with internal teams to develop renewal strategies.
• Establish best practices for CRM-driven engagement.

Skills

Client relationship management

Analytical skills

Project management

Strategic thinking

Education

Advanced degree in Business or Finance

Job description

Position: Client Manager – Non-Life
Location: Johannesburg (Hybrid)
Employment Type: Full-time

Overview:
We are seeking a dynamic and strategic Client Manager to join our Client Management Team within the Non-Life business. The successful candidate will manage a substantial portfolio of clients and identify opportunities for growth and partnership. This role involves developing strong client relationships, driving business value, and maintaining a leading position in the market. The Client Manager will report to the Client Management Executive and will not have direct reports.

Key Responsibilities:

• Understand the company’s strategy, value proposition, sales approach, and competitive positioning.
• Develop an in-depth understanding of clients’ business strategies, financial objectives, and decision-making processes.
• Analyse market trends, competitive activity, and the broker environment to identify growth opportunities.
• Formulate and execute strategies to strengthen and expand client relationships.
• Collaborate with internal teams, such as Underwriting and Consulting, to develop renewal strategies and deliver optimal outcomes for both clients and the business.
• Coordinate cross-functional initiatives that enhance the company’s value proposition and service offering.
• Promote the company’s brand and value propositions through multiple channels, including events, conferences, and social media.
• Establish best practices for CRM-driven engagement and strengthen client communication processes.
• Build knowledge across all lines of business and demonstrate an understanding of reinsurance structures and risk management.

Requirements:

• Advanced degree in Business, Finance, or a related field, with a professional designation preferred.
• Minimum of 5 years of in-depth experience in the Non-Life (re)insurance sector.
• Strong client relationship and stakeholder management skills.
• Experience in project management and cross-functional collaboration.
• Excellent presentation and analytical skills, with the ability to engage at C-suite level.
• Strategic thinker with strong problem-solving and abstract reasoning abilities.
• Entrepreneurial mindset with curiosity and the ability to translate insights into actionable strategies.
• Consultative approach with the ability to influence and collaborate effectively across departments.

Benefits:

• Comprehensive life and health benefits
• Retirement savings plan
• Hybrid working environment
• Annual performance bonus
• Employee Assistance Programme