Client Liaison & Operations Specialist

Fidelity Services Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading security services provider in Durban is seeking a Branch Operations Supervisor. The role involves maintaining daily operations, managing client queries, and ensuring compliance with incident reporting. Ideal candidates should have a Grade 12 or NQF Level 4 Certificate, a Registered Grade C PSIRA Certificate, and strong skills in administration and communication. This position supports our commitment to fair practice and diversity initiatives.

Qualifications

• Minimum of 3 years experience in the specific working area.
• Must be a team player.
• Willing to work long hours/overtime due to job requirements.

Responsibilities

• Ensure all client queries are dealt with professionally and timely.
• Investigate all variances encountered during processing.
• Keep thorough records of all counterfeit notes.

Skills

Good interaction skills

Bilingual communication skills

Negotiation skills

Excellent administration skills

Good writing skills

Excellent time management

Education

Grade 12 or NQF Level 4 Certificate

Registered Grade C PSIRA Certificate

Tools

MS Office

Job description

A leading security services provider in Durban is seeking a Branch Operations Supervisor. The role involves maintaining daily operations, managing client queries, and ensuring compliance with incident reporting. Ideal candidates should have a Grade 12 or NQF Level 4 Certificate, a Registered Grade C PSIRA Certificate, and strong skills in administration and communication. This position supports our commitment to fair practice and diversity initiatives.