Client Liaison Officer

Hollywoodbets; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading betting company is seeking a Client Liaison Officer in Durban to develop and implement strategies for retaining VIP customers and increasing their betting activities. The ideal candidate will have management experience and a background in the betting industry. You'll be responsible for enhancing customer relationships and meeting financial targets while upholding the brand's values. Join our vibrant team and help drive our customer engagement initiatives!

Qualifications

• Experience in a management role.
• Experience in the betting industry.
• A valid driver’s license.

Responsibilities

• Develop and implement customer retention strategies.
• Identify and retain core VIP customers.
• Grow the VIP customer base.
• Increase the betting activities of VIP customers.
• Measure and report on strategies’ results.

Skills

Account Management experience

Interpersonal communication skills

Strong sense of accountability

Networking and influencing skills

Customer service skills

Education

Relevant degree

Job description

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Client Liaison Officer (x3) – do you think you have what it takes to be our newest Purple Star?

The Client Liaison Officer will be responsible for developing and implementing customer retention strategies and programs that will identify and retain core VIP customers, grow the VIP customer base, increase the betting activities of VIP customers and strengthen the company brand in order to drive revenue targets.

With Hollywoodbets You Will

• Innovate and create as part of a like‑minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast‑paced industry.
• Grow with our development plans and culture that allows you to further your career.

You Bring

• Experience in a management role
• Account Management experience
• Experience in the betting industry
• A valid driver’s license

A Bonus To Have

• Relevant degree

What You’ll Do For The Brand

• Identify core VIP customers/punters based on a set of criteria across racing, soccer and other sports betting.
• To retain and strive to increase betting activity of a group of select VIP customers/punters through providing customer relationship and recognition interventions appropriate to the relevant customer profile with regards to racing, soccer and other sports.
• Increase the customer base to grow the group of VIP punters.
• Actively create relationships with select punters and coordinate events relevant to customer profile (type of punter and betting type). Accompanying punters to ensure a high level of personal attention whilst upholding the Hollywood brand.
• Measure the results of these strategies and report on the value add and return on investment.
• Meet financial targets and growth targets regarding VIP customer/punter betting activities and customer growth.
• Any other related duties that might be required.

What You’ll Bring To The Team

• Have good interpersonal, communication and presentation skills.
• Strong sense of accountability.
• Demonstrate the ability to establish relationships, effectively applying networking and influencing skills.
• Demonstrates exceptional level of customer service and quality skills.
• Strong sense of business accumen.
• Demonstrate the ability to focus on results.

So, are you ready to level up, learn, and perform at your best? Apply now!

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.