Client Intake Coordinator

Affinity International; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A client-facing organization in Johannesburg is seeking a highly organized individual to manage inbound leads effectively. The ideal candidate will demonstrate excellent communication skills and be proactive in client interactions, ensuring a seamless onboarding experience. Responsibilities include qualifying leads, scheduling consultations, and maintaining accurate records in the CRM system. Experience in sales coordination or customer service is preferred.

Qualifications

• Warm, confident communication style.
• Attention to detail and strong follow-through.
• Ability to work independently.

Responsibilities

• Act as the first communication point for inbound leads.
• Qualify and document leads in the CRM.
• Schedule consultations with prospective clients.
• Maintain organized records of communications.
• Coordinate between sales team and clients.
• Identify high-priority opportunities.

Skills

Excellent communication and interpersonal skills

Strong organizational skills

Independently solving issues

Tech-savvy

Tools

CRM systems

Job description

About the Role

We’re looking for an outgoing, structured, and highly organized individual to manage incoming warm leads and serve as the first point of contact for new and potential clients.

This role requires someone personable and proactive, someone who can think independently, manage conversations confidently, and ensure that every client’s first interaction feels professional and seamless.

Key Responsibilities

• Act as the first line of communication for inbound warm leads via email, phone, or form submissions.
• Qualify and document leads accurately in the CRM or intake system.
• Schedule consultations or follow‑up calls with prospective clients.
• Maintain an organized and up‑to‑date record of all communications.
• Coordinate between the sales / recruitment team and prospective clients to ensure smooth handovers.
• Identify and flag high‑priority or time‑sensitive opportunities.
• Maintain a professional, friendly, and structured client experience at all times.

Requirements

• Excellent communication and interpersonal skills: warm, confident, and personable.
• Strong organizational skills with attention to detail and follow‑through.
• Comfortable working independently and thinking ahead to solve issues before they arise.
• Tech‑savvy and able to manage structured workflows and CRM systems.
• Previous experience in client intake, sales coordination, or customer service preferred.

Ideal Candidate

You’re a natural communicator who enjoys building rapport and keeping things organized.

You take ownership of your work, can think on your feet, and thrive in a fast‑paced environment where no two days are the same.