Client Experience Leader

AVBOB South Africa; Pietermaritzburg; On-site; ZAR 300 000 - 500 000; Full time

Job summary

A leading insurance firm in KwaZulu-Natal seeks a Client Service Champion to oversee customer service quality and client retention efforts. The successful candidate will manage administrative clerks, ensure compliance with regulations, and provide coaching to enhance service standards. A minimum of 2-3 years of experience in the life insurance industry and a FAIS recognized qualification are required. This role is a key position in a reputable organization valuing employee development.

Qualifications

• 2-3 years proven experience in the life insurance industry related to client services.
• In-depth knowledge of the insurance domain, associated standards, practices, and regulations.
• 2-3 years relevant supervisory experience.

Responsibilities

• Oversee the standards of customer service of administrative clerks.
• Conduct coaching sessions with administrative staff regarding quality assurance.
• Monitor and report on regulatory requirements to ensure compliance.

Skills

Interpersonal Skills

Attention to Detail

Communication (Verbal & Written)

Customer Service

Decision Making Skills

Education

Grade 12

A FAIS recognized qualification

RE5

RE1

Tools

MS Office

Email

Internet

Job description

A leading insurance firm in KwaZulu-Natal seeks a Client Service Champion to oversee customer service quality and client retention efforts. The successful candidate will manage administrative clerks, ensure compliance with regulations, and provide coaching to enhance service standards. A minimum of 2-3 years of experience in the life insurance industry and a FAIS recognized qualification are required. This role is a key position in a reputable organization valuing employee development.