Client Experience & Compliance Analyst

Bidvest Bank Limited; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in Gauteng is seeking a skilled professional to oversee client service and risk management. The role involves monitoring compliance with regulations and managing complaint resolutions to ensure superior customer experience. Candidates should have a diploma in Marketing or Project Management and relevant experience in complaint handling. Join a dynamic team dedicated to continuous improvement and customer satisfaction.

Qualifications

• Up to 5 years' experience in complaint handling / dispute resolution.
• Knowledge of FSCA, TCF, FICA regulations.

Responsibilities

• Monitor adherence to regulatory requirements.
• Coordinate complaints resolution across all channels.
• Identify, analyse, and track complaint trends.

Skills

Client engagement

Complaint resolution

Data analytics

Adaptability

Teamwork

Communication

Education

Diploma in Marketing / Project Management

Job description

A leading financial institution in Gauteng is seeking a skilled professional to oversee client service and risk management. The role involves monitoring compliance with regulations and managing complaint resolutions to ensure superior customer experience. Candidates should have a diploma in Marketing or Project Management and relevant experience in complaint handling. Join a dynamic team dedicated to continuous improvement and customer satisfaction.