Client Experience And Administrator

The Iv Bar; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A wellness lounge is seeking a Client Experience and Administrator to join their team in Gauteng, South Africa. This role focuses on delivering exceptional customer service, managing daily operations, and driving sales. Ideal candidates should possess strong communication skills, experience in administration, and a sales orientation. Competitive salary with commission and opportunities for growth within the health and wellness industry.

Benefits

Basic salary + commission

Extra income opportunities

Growth in the health & wellness industry

Qualifications

• Prior experience in administration, reception, or front-desk roles.
• Proven ability to meet sales targets.
• Strong interpersonal skills.

Responsibilities

• Welcome clients warmly and manage check-ins.
• Engage with clients to recommend IV drips and products.
• Handle daily branch administration and bookings.

Skills

Customer service orientation

Sales skills

Communication skills

Organizational skills

Ability to multitask

Tools

Microsoft Office

MyAppointment or similar software

Job description

Job Title: Client Experience and Administrator

The IV Bar Randridge Mall is a premier wellness lounge offering personalized intravenous (IV) therapy to support health, vitality, aesthetics, and performance. Our tranquil space provides clients with a professional yet relaxing environment, where treatments are administered by licensed nurses.

Role Overview

We are seeking a motivated and customer‑focused individual to join our team as Client Experience and Administrator. This role requires a balance of sales, client service, and administrative excellence. The ideal candidate will ensure smooth day‑to‑day operations, deliver outstanding customer experiences, and actively drive sales growth.

Key Responsibilities

• Customer Service & Sales
  • Welcome clients warmly, manage check‑ins, and provide an exceptional client experience.
  • Engage with clients to understand their needs and recommend appropriate IV drips and products.
  • Drive sales targets by confidently promoting products, services, and packages.
  • Handle client queries with professionalism and accuracy.
• Administration & Operations
  • Manage daily branch administration, bookings, and payments.
  • Ensure accurate record‑keeping using MyAppointment and other systems.
  • Monitor and manage stock levels.
  • Support compliance with company policies and procedures.
• Team & Communication
  • Act as the communication link between clients, nurses, and management.
  • Assist with reporting, scheduling, and day‑to‑day operational needs.
  • Contribute to a positive, collaborative team environment.

Qualifications & Skills

• Prior experience in administration, reception, or front‑desk roles.
• Strong sales and customer service orientation with proven ability to meet targets.
• Excellent communication, interpersonal, and organizational skills.
• Proficiency in Microsoft Office; experience with MyAppointment or similar booking software is a plus.
• Ability to multitask and remain composed in a fast‑paced environment.
• Previous experience in the healthcare, wellness, or beauty industry is an advantage.

What We Offer

• Basic salary + commission
• Extra income opportunities working part‑time at other IV Bars
• Growth in the exciting health & wellness industry