Client Engagement and Regulatory Specialist

Nedbank; Johannesburg; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Nedbank in Johannesburg seeks a Client Engagement and Regulatory Specialist to oversee FICA, FATCA and CRS-related activities within AML standards. You will ensure accurate client data capture, maintain records, and train frontline staff to uphold regulatory requirements.

The role focuses on risk controls, stakeholder communication, and process improvements to support Nedbank’s compliance framework and customer service goals.

Qualifications

• Matric/Grade 12 or equivalent required.
• Advanced Diploma/ Bachelor’s degree or AML compliance certs preferred.
• 3+ years banking experience in KYC/ AML required.

Responsibilities

• Manage FICA, FATCA & CRS activities within AML standards.
• Ensure client data and records are captured and maintained.
• Upskill frontline staff on FICA/FATCA/CRS requirements.
• Maintain control over processes and achieve high service levels with stakeholders.
• Plan and review tasks against targets; optimize resources and time.

Skills

Banking knowledge

Data analysis

Communication Strategies

Decision making

Work Standards

Managing Work

Initiating Action

Education

Matric / Grade 12 / National Senior Certificate

Advanced Diplomas, Bachelor’s degree, LLB, Related Compliance / AML certificates

Tools

Microsoft Office

Job description

Title:Client Engagement and Regulatory Specialist

To manage self, and ensure that FICA, FATCA & CRS-related activities &functions are executed within defined AML standards & requirements while simultaneously maintaining control over applicable processes.

Job Responsibilities

• Ensure effective processing of FICA and all client data related capturing and records maintained.Ensure the validation function on
• FICA, FATCA & CRS all in the context of business as usual.
• Ensure adherence to FICA, FATCA & CRS requirements by upskilling/guidance/training to front line to ensure that all Client records are optimally managed and maintained.
• Ensure that defined FICA/FATCA and CRS-related activities & functions are executed within defined standards& requirements while simultaneously maintaining control over applicable processes.
• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
• Ensure that all Stakeholders are advised by resolving queries promptly.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Advanced Diplomas, Bachelor’s degree, LLB, Related Compliance / AML certificates.

Minimum Experience Level

• 3 or more years banking experience in KYC/ Anti-Money Laundering.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge
• Communication
• Decision Making
• Initiating Action
• Work Standards
• Managing Work

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Nedbank Ltd Reg No 1951/000009/06.
Authorised financial services and registered credit provider (NCRCP16).

Job Title

Client Engagement and Regulatory Specialist