Client Care Manager

ABC Worldwide; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A financial services provider in Johannesburg is seeking a Client Care Manager to lead operational teams in the Client Care Department. The ideal candidate must have at least 5 years of managerial experience and relevant qualifications. Responsibilities include performance management and coaching within a client-focused center. This role offers full-time employment and requires a strategic leader with strong interpersonal skills.

Qualifications

• 5 years managerial experience essential.
• Experience in Client Care departments beneficial.
• FAIS Regulatory examination RE1 preferred.

Responsibilities

• Lead operational responsibility for Client Care teams.
• Manage budgeting, planning, and performance.
• Develop teams and improve training methods.

Skills

Customer Service

Client Support

Account Management

Issue Resolution

Service Delivery

Education

Relevant qualification

FAIS accreditation

Advanced Excel skills

Job description

Position : Client Care Manager

Location : Centurion Gauteng

Our client helps people grow their savings protect what matters to them and invest in the future. They help companies and organizations care for and reward their employees and members. Through their own network of advisors or independent brokers and utilizing new platforms Momentum Group provides practical financial solutions for people communities and businesses.

Role Purpose

Lead and assume operational responsibility for several teams within the Client Care Department (Intermediary focused Call centre focusing on Personal and Commercial product servicing).

Responsibilities

• Target setting
• Budgeting
• Planning
• Shifts
• Quality etc.
• Team Leader development
• Department staffing Recruitment and Selection
• Performance management including management of disciplinary processes

continuous improvement of training methods performance measurement

Systems and standards

systems and underwriting standards etc

• Management reports
• People management
• Relationship management with various stakeholders i.e. intermediaries nager : Client Care at Momentum Insure

Competencies required

• Strategic and operational leadership ability and know how
• Organised self-disciplined and self-motivated
• Results and deadline driven
• Coaching skills
• Tenacity and resilience
• Ability to work in a team environment
• Excellent interpersonal and communication skills (written / verbal)
• Judgment and problem-solving skills
• Computer literate
• Take ownership and responsibility
• Leading through vision and values
• Enthusiastic about the job and the company
• Excellent track record within current department

Experience and Qualifications

• Relevant qualification will be highly beneficial
• FAIS accreditation
• Advanced Excel skills (You will be expected to do projections on graphs etc.)
• The ideal candidate must have knowledge and insight about the Client Care department (having management experience in more than one operational Client Care Department would be highly beneficial)
• 5 years managerial experience (essential)
• Experience as a Department Manager will be an advantage
• Broker Servicing Management experience (advantageous)
• Relevant experience and accreditation in personal and commercial product (essential)
• FAIS Regulatory examination RE1 (Key Individual exam) will be an advantage

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full Time

Experience : years

Vacancy : 1