Client Care Coordinator (Aba Services) - Est Hours (Remote)

Ista Solutions; Cape Town; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A BPO company in South Africa is seeking a Client Care Coordinator to support families throughout their ABA therapy journey. You will manage client onboarding, coordinate scheduling, and collaborate with the clinical team. The ideal candidate has care coordination experience and strong communication skills. This is a fully remote position and requires availability during EST hours.

Qualifications

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred).
• Detail-oriented with a proactive approach to problem-solving.
• Ability to maintain confidentiality and handle sensitive information professionally.

Responsibilities

• Act as the main liaison between families and the clinical team throughout the ABA therapy process.
• Manage client onboarding, including documentation and insurance authorization processes.
• Coordinate scheduling for clients and clinical staff using electronic systems.
• Provide timely and professional updates to families, addressing questions and concerns with empathy.

Skills

Care coordination experience

Strong English communication skills

Organizational skills

Proactive problem-solving

Job description

Client Care Coordinator (ABA Services) - EST Hours (Remote)

ISTA Personnel Solutions South Africais a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies.

We are not a recruitment agency—we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are seeking a Client Care Coordinator for our US-based client providing ABA Therapy Services (Board Certified Behavior Analysts (BCBA's) / Registered Behavior Technicians (RBT's)).

The Client Care Coordinator will serve as the primary point of contact for families throughout their ABA therapy journey.

The successful candidate will support operational efficiency by managing client onboarding, insurance authorizations, scheduling, and communication, while driving continuous improvements in service quality and staff performance.

Responsibilities

• Act as the main liaison between families and the clinical team throughout the ABA therapy process
• Manage client onboarding, including documentation and insurance authorization processes
• Coordinate scheduling for clients and clinical staff using electronic systems
• Track and manage all client-related documentation to ensure compliance and quality standards
• Collaborate closely with BCBAs, RBTs, and administrative staff to facilitate seamless service delivery
• Provide timely and professional updates to families, addressing questions and concerns with empathy
• Identify opportunities to improve operational workflows and client experience
• Support team performance by assisting with process improvements and communication best practices

Requirements

• Previous experience in care coordination, case management, or administrative roles within healthcare or ABA services (preferred)
• Strong English communication skills (verbal and written)
• Strong organizational skills and the ability to manage multiple priorities
• Ability to learn new computer systems quickly
• Detail-oriented with a proactive approach to problem-solving
• Compassionate in supporting families and improving service delivery
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA)

If you are not contacted within 14 working days, please consider your application unsuccessful.

Working Information

Working Hours: EST hours Mon - Fri from 9am to 6pm EST (15:00 to 24:00 South Africa time; subject to change with USA daylight savings)

Internet Requirements: Fixed fibre line with minimum speed of 25 Mbps (upload & download); wired Ethernet connection required

Power Backup: Reliable power backup solution required to manage load shedding and power outages

Work Environment: Fully remote position

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting