Client Account Manager

Zappy; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A remote hiring company is seeking a Client Account Manager to manage 30–50 active client accounts for U.S. clients. You will be responsible for communication, relationship management, and identifying upselling opportunities. The role requires excellent English communication skills and the ability to handle multiple relationships. You will work remotely and enjoy a flexible yet structured work environment. The company offers competitive pay based on experience and performance.

Benefits

Fully remote, long-term role

Growth potential into senior or lead account roles

Clear expectations and repeatable workflows

Qualifications

• Experience as an Account Manager or Client Success Manager.
• Background in agency, consulting, or service-based environments.
• Comfortable handling a high volume of client relationships.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for active client accounts.
• Manage day-to-day communication via email and phone.
• Build trust and maintain strong, professional client relationships.
• Identify opportunities to expand or upsell accounts.

Skills

Excellent English communication skills

Strong organization skills

Time management

Client relationship management

Tools

CRMs

Project management tools

Slack

Job description

Job Title: Client Account Manager (Remote)

Company: Zappy
Location: Remote - South Africa

Role Overview

We are hiring a Client Account Manager to support one of Zappy’s U.S. clients. You will manage a large portfolio of active client accounts and act as the primary point of contact for ongoing communication, coordination, and relationship management.

This role is ideal for someone who thrives in a fast-paced, client-facing environment, can manage dozens of relationships at once, and takes full ownership of client experience and retention.

Our clients hire Account Managers on a recurring basis, making this a stable, long-term opportunity with room for growth.

Key Responsibilities

• Serve as the primary point of contact for 30–50+ active client accounts
• Manage day-to-day communication via email, phone, Slack, and messaging tools
• Build trust and maintain strong, professional client relationships
• Coordinate internally with delivery, marketing, and operations teams
• Track client needs, requests, and timelines to ensure smooth execution
• Lead client calls, check-ins, and ongoing support conversations
• Identify opportunities to expand or upsell accounts when appropriate
• Proactively resolve issues and prevent churn
• Maintain detailed documentation and updates in internal systems

What Success Looks Like

• High client satisfaction and strong retention
• Clear, timely, professional communication
• Ability to manage high account volume without dropping details
• Smooth collaboration with internal teams
• Revenue protection and growth through strong account ownership

Required Qualifications

• Experience as an Account Manager, Client Success Manager, or Client Services Manager
• Background in agency, consulting, or service-based environments
• Excellent English communication skills (written and verbal)
• Strong organization, follow-through, and time management
• Comfortable handling a high volume of client relationships
• Ability to work independently in a remote environment
• Availability to work U.S. business hours or significant overlap

Preferred (Nice to Have)

• Experience supporting marketing, professional services, or healthcare-related clients
• Familiarity with CRMs, project management tools, and Slack-based teams
• Upselling or account expansion experience

Pay

$7–$12 USD per hour, full-time contract, based on experience and performance

About Zappy

Zappy is a remote hiring and talent operations company that helps high-growth U.S. businesses build elite offshore and nearshore teams. We place top performers into long-term roles where they operate as true extensions of our clients’ internal teams.

This role is for a U.S.-based, fast-growing professional services and marketing company operating at high volume.

Why Join Zappy

• Fully remote, long-term role
• Embedded with a high-performing U.S. client team
• Clear expectations and repeatable workflows
• Growth potential into senior or lead account roles
• Backed by Zappy’s recruiting and support infrastructure