Client Account & Training Specialist

Kontak Recruitment; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A recruitment agency is seeking a Client Account and Training Specialist based in Gauteng. This role involves providing after-sales support and user training across software solutions. The successful candidate will have over 3 years of client support experience, particularly in software or SaaS, and excellent communication skills. The position is primarily remote, requiring travel to client sites, offering a competitive monthly salary range of R40 000 - R50 000 CTC depending on experience.

Qualifications

• 3+ years of experience in a client support or training role, ideally software or SaaS.
• Strong understanding of software applications.
• Valid driver's license and reliable transport.

Responsibilities

• Conduct regular on-site visits to existing clients for support.
• Deliver structured onboarding and training sessions.
• Provide advisory support on configuration and integration.
• Build long-term client relationships through proactive check-ins.

Skills

Client support experience

Communication skills

Problem-solving ability

CRM systems usage

Training non-technical users

Job description

Client Account and Training Specialist (JB5802)

Location: Gauteng (Fully remote with daily travel to clients)

Salary: R40 000 - R50 000 CTC per month (Experience Dependent)

Employment Type: Permanent

Job Overview: A people-and-tech role split 50/50 between after-sales client care and user training across multiple software solutions. You’ll help existing clients get the best out of the systems, resolve day-to-day challenges, and ensure users feel confident long after go-live.

Minimum Requirements

• 3 or more years’ experience in a client support or training role, ideally software or SaaS
• Strong understanding of software applications (HR and Payroll specific preferred) and the ability to learn and demo products quickly
• Confident using CRM systems and common business software tools
• Valid driver’s license and reliable transport
• Willing to travel to client sites throughout Gauteng (National and Sub-Saharan travel advantageous)
• Excellent communication and presentation skills and able to train non-technical users
• Strong client care/ after-sales care experience
• Strong problem-solving ability with a client-first mindset
• Self‑motivated, adaptable and able to work independently in a fast‑paced environment

Duties and Responsibilities

• Conduct regular on‑site visits to existing clients to support adoption and ongoing usage
• Deliver structured onboarding and user training sessions, online and in‑person
• Tailor training to each client’s environment and ensure users can confidently use the systems
• Provide advisory support on configuration, customisation and integration aligned to client needs
• Review client workflows and recommend practical improvements to drive better outcomes
• Troubleshoot and resolve software issues and user queries, escalating complex cases where needed
• Build strong long‑term client relationships through proactive check‑ins, feedback gathering and support
• Keep accurate CRM notes on client interactions, training delivered and support activity
• Share recurring issues and client feedback internally to support ongoing product improvement

IMPORTANT: We specialize in specific niche fields. Regret that we are unable to provide assistance for any fields outside of this scope. Fields can be viewed on our website.

Kontak Recruitment Disclaimer: Equal opportunity: All backgrounds are welcomed, with no bias. All are considered based on requirements. Job specifics: Requirements mirror advertisement, duties may adjust for client needs. Fair process: Fair assessment, only shortlisted candidates contacted due to volume. Privacy: Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info. Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment via the client. Offer clarity: Advert is not a binding offer. Written offers based on pre‑employment conditions. No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY. Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.

Please do not apply using Scanned CVs, no supporting documentation is required at this point, this will be requested later.