Clerk/Receptionist

NHS; Newcastle; On-site; ZAR 555 000; Full time

Job summary

A prominent healthcare organization in Newcastle is looking for a Clerk Receptionist to join the admin team in the Dental Hospital. The successful candidate will provide efficient administrative services to patients and a multi-disciplinary team. Essential qualifications include GCSE in English and relevant skills in communication and organization. This is a permanent position offering flexible working arrangements.

Benefits

Flexible working arrangements

Competitive salary

Healthcare benefits

Qualifications

• Previous experience in a customer care role within an office-based environment.
• Able to prioritise workload.

Responsibilities

• Provide an efficient and effective administrative service to patients and the multi-disciplinary team.

Skills

Very good keyboard skills

Good communication skills

Organisational skills

Accuracy and attention to detail

Good interpersonal skills

Excellent telephone manner

Education

GCSE in English Grade C or equivalent or NVQ Level 2

Tools

Microsoft Office

Job description

Job summary

An excellent opportunity has arisen for a Clerk Receptionist to join our admin team in the Dental Hospital on a permanent basis

• Interview Date: 17 December 2025
• Full/Part time hours available.
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Main duties of the job

The successful candidate will be working on one of our busy Outpatient Reception areas within the Dental Hospital.

• There are a total of 25 administration and clerical staff reporting to 5 senior clerical staff over five departments.
• Approximately 250 Dental Undergraduates in total.
• There are approximately 110,000 outpatient attendances per annum.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting‑edge care (supported by state‑of‑the‑art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Details

Date posted: 24 November 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

317-2025-48-08-DR-VA1

Job location

Dental Hospital – 317 04 Newcastle Dental Hospital, NE2 4AZ

Job responsibilities

To provide an efficient and effective administrative service to patients and the multi‑disciplinary team.

Person Specification

QUALIFICATIONS

Essential

• GCSE in English Grade C or equivalent or NVQ Level 2 or equivalent

Desirable

• ECDL
• RSA 1 or 2 or equivalent

SKILLS

Essential

• Very good keyboard skills
• Good communication, organisational skills
• Accuracy and attention to detail
• Good interpersonal skills
• Able to prioritise workload
• Excellent telephone manner

EXPERIENCE

Essential

• Previous experience in a customer care role within an office based environment

Desirable

• Working within NHS or hospital environment

KNOWLEDGE

Essential

• Good working knowledge of Microsoft Office

Desirable

• PAS / eRecord

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address: Dental Hospital – 317 04 Newcastle Dental Hospital, NE2 4AZ

Employer's website: https://careers.nuth.nhs.uk/why-us