Clearing Team Technician

iZi Group; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A cash management solutions provider based in Pretoria is seeking a Clearing Team Technician to ensure the operational efficiency of ATM machines. The role involves troubleshooting issues, visiting clients, and reporting faults. Candidates must have a Matric qualification, cash handling certifications, and a valid driver's license. Attention to detail, communication skills, and the ability to work under pressure are essential attributes for this position. Join a team committed to providing top-notch customer service while ensuring safety standards are met.

Qualifications

• Matric is required for eligibility.
• Must possess computer literacy skills.
• Cash in transit Certification is mandatory.
• Valid PSIRA Grade C certification is necessary.
• Drivers license is essential for the role.

Responsibilities

• Keep ATM machines operational and troubleshoot issues.
• Visit clients to resolve issues with ATM machines.
• Report faults and keep clients updated on machine status.
• Participate in safety meetings and implement safety plans.

Skills

Computer literate

Communication (written and verbal)

Sharing and cooperating

Customer Thinking

Investigations skills

Customer Service and liaison

Education

Matric

Cash in transit Certification

PSIRA Grade C

Drivers license

Firearm licences with Business Purposes

Job description

Job Introduction

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Clearing Team Technician based at our operations in Pretoria.

Reporting to the Branch Manager, this role is responsible for resolving and troubleshooting all problems with ATM machines and doing site visits at clients to check if machines are operational.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit.

The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities

• Keeping ATM machines operational
• Identify your 3rd man to accompany you for the day
• Receive calls from client about machines not working and attend to the calls
• Fix the identified problem
• Obtain sms with site visits required with incident number
• Go to the client unavailable ATM machine
• Trouble shoot-by observing the screen
• Follow the lead of the screen in terms of what is wrong
• Fix issues where possible
• Phone clients for codes where necessary to resolve jams
• Take dispenser out and check machine runs
• If further problems exist, then review the machine screen for further detail
• Other problems: electronic data capture - reset the electronic data capture
• Where issues with slips exist, replace from client slips kept inside the ATMs or from the branches
• Replace printers and printer boards where needed
• Report back to client
• Report the faults to the client as per machine error messages
• Phone client to dispense their technician where needed
• Keep client up to date on the status of the machine
• Adjust incorrect canisters to ensure proper dispensing where needed
• Advise client, test if machine is dispensing correctly
• Record on OB book
• Manager to sign OB book
• Assisting custodians where they have ATM problems

Health and safety

• Participate in the design/development/review/implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

Minimum Requirements

• Matric
• Computer literacy
• Cash in transit Certification
• PSIRA Grade C
• Firearm licences with Business Purposes
• Drivers license

Knowledge

• Knowledge of G4S standard operating procedures
• G4S Operational Policy and procedures
• G4S HR Policy and procedures
• Health and Safety and risk
• Planning and scheduling

Skills

• Computer literate
• Communication (written and verbal)
• Sharing and cooperating
• Customer Thinking
• Investigations skills
• Customer Service and liaison

Attributes

• Work under pressure
• Dealing with changing circumstances
• Attention to detail
• Delivering great customer service