Cleaning Operations Supervisor - Hospitality Sector

Placements24; Durban; Hybrid; ZAR 240,000 - 320,000; Full time

Benefits offered by this job

Performance bonuses

Provident fund

Career development

Job summary

Placements24 is seeking a proactive Cleaning Operations Supervisor to lead cleaning teams across premier hotels and hospitality venues in Durban, KwaZulu-Natal. You will oversee schedules, training, and quality checks to uphold high cleanliness standards and guest satisfaction.

The role requires 5+ years in cleaning with 2+ in supervision, strong health and safety knowledge, excellent communication, and flexibility for weekends/public holidays. Durban experience is highly valued.

Qualifications

• 5+ years in the cleaning industry with at least 2 years in a supervisory role, preferably in hospitality.
• Proven ability to lead and manage a team effectively.
• Strong knowledge of cleaning procedures, chemicals and equipment.
• Understanding of health and safety regulations applicable to cleaning services.
• Excellent communication, interpersonal and customer service skills.
• Ability to work flexible hours, including weekends and public holidays.
• Strong organizational skills and attention to detail.
• Basic computer literacy (MS Office).
• Experience in KwaZulu-Natal, especially Durban, is highly advantageous.
• Valid driver's license and own transport may be required for site visits.

Responsibilities

• Supervise, train, and motivate a team of cleaning staff to deliver high-quality service.
• Develop and implement daily cleaning schedules for all hospitality venues.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas for cleanliness and hygiene.
• Manage inventory of cleaning supplies and equipment with accurate records.
• Enforce health, safety and sanitation regulations, including proper use of chemicals and PPE.
• Address guest or client concerns regarding cleaning services promptly.
• Assist with staff recruitment, onboarding and performance management.
• Maintain attendance, cleaning activity and inventory records.
• Foster a positive and productive work environment for the team.
• Ensure compliance with company policies and procedures in Durban.

Skills

Team leadership

Communication

Health & safety

Cleaning procedures

MS Office

Driver's license

Tools

MS Office

Job description

About the Role

Our client, a leading provider of outsourced cleaning and facilities management services, is seeking a proactive and experienced Cleaning Operations Supervisor to manage cleaning teams within prominent hotels and hospitality venues in **Durban, KwaZulu-Natal**. This role is responsible for ensuring the highest standards of cleanliness and hygiene throughout client properties, leading and motivating cleaning staff, conducting quality checks, and managing inventory. You will play a key role in maintaining guest satisfaction and upholding the reputation of both the client establishments and our client's service delivery in the bustling **Durban** hospitality scene.

Key Responsibilities

• Supervise, train, and motivate a team of cleaning staff to ensure efficient and high-quality service delivery.
• Develop and implement daily cleaning schedules for all assigned areas within hospitality venues.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and hygiene standards.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper usage.
• Enforce health, safety, and sanitation regulations, including proper use of chemicals and PPE.
• Address guest or client concerns regarding cleaning services promptly and professionally.
• Assist with staff recruitment, onboarding, and performance management.
• Maintain accurate records of staff attendance, cleaning activities, and inventory.
• Foster a positive and productive work environment for the cleaning team.
• Ensure compliance with company policies and procedures in all aspects of operations in **Durban**.

Requirements

• Minimum of 5 years of experience in the cleaning industry, with at least 2 years in a supervisory role, preferably within the hospitality sector.
• Proven ability to lead and manage a team effectively.
• Strong knowledge of cleaning procedures, chemicals, and equipment.
• Understanding of health and safety regulations applicable to cleaning services.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work flexible hours, including weekends and public holidays, as required by the hospitality industry.
• Organizational skills and attention to detail.
• Basic computer literacy (MS Office).
• Experience working in **KwaZulu-Natal**, specifically **Durban**, is highly advantageous.
• Valid driver's license and own reliable transport may be required for site visits.

Benefits

This position offers a competitive salary, opportunities for career advancement within the growing facilities management sector, and a supportive work environment. You will be part of a team dedicated to delivering exceptional service in **Durban**'s vibrant hospitality industry. Benefits include potential for performance bonuses and contribution to a provident fund.