Cleaning Operations Lead: Real-Time Service Quality

Servest Careers; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cleaning services company in Cape Town is seeking an experienced Operations Manager to oversee service delivery, manage staff, and ensure client satisfaction. The ideal candidate has 3-5 years of experience in a similar role, ideally in the cleaning industry. Applicants should possess strong management, communication, and problem-solving skills, along with proficiency in Microsoft applications. The role is full-time and requires adherence to company policies and standards.

Qualifications

• 3-5 years experience as an Operations Manager in the cleaning industry or similar role.
• Experience in a cleaning industry will be an advantage.
• Must have a clear criminal record.

Responsibilities

• Ensure client service level agreements are adhered to.
• Manage delivery of cleaning chemicals and consumables.
• Control and management of company assets.
• Achieve monthly non-contractual revenue targets.

Skills

Six Sigma

Lean

Management Experience

Process Improvement

Microsoft Outlook

Analysis Skills

Warehouse Management System

Operations Management

Kaizen

Leadership Experience

Supervising Experience

Retail Management

Education

Matric / Grade 12 or equivalent

Business Management or related qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A cleaning services company in Cape Town is seeking an experienced Operations Manager to oversee service delivery, manage staff, and ensure client satisfaction. The ideal candidate has 3-5 years of experience in a similar role, ideally in the cleaning industry. Applicants should possess strong management, communication, and problem-solving skills, along with proficiency in Microsoft applications. The role is full-time and requires adherence to company policies and standards.