Claims Team Leader

Psg Insure; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance company in Gauteng is seeking a Claims Team Leader to supervise Claims Consultants and ensure all claims activities are compliant with service agreements. The ideal candidate should possess a Full NQF Level 4 qualification and have at least 5 years' experience in claims leadership within the short-term insurance sector. This full-time position requires strong communication and supervisory skills, with an in-person work location.

Qualifications

• Minimum 5 years' Claims Team Leader experience in the short-term insurance industry.
• Previous supervisory experience is an advantage.
• Ability to adapt in a complex, fast-paced environment.

Responsibilities

• Supervise a team of Claims Consultants and coordinate daily claims activities.
• Monitor performance and provide feedback to team members.
• Investigate and resolve complaints and complex queries.

Skills

Full NQF Level 4 Short-Term Insurance Qualification

Regulatory Exam Level 1 (Representatives RE5)

Claims Team Leader experience (personal and commercial lines)

Excellent communication skills

Strong planning and organising skills

Client focused

Education

Full NQF Level 4 Qualification

Job description

Job description

The purpose of the position will be to supervise a team of Claims Consultants, which will include the day-to-day operations of the team and to oversee that all claims' activities are resolved in accordance with the relevant service level agreement as well as the established guidelines and procedures.

Responsibilities

• Supervising a team of Claims Consultants (focusing on personal and commercial lines)
• Identify the training and development requirements of the team members
• Monitor the performance of each team member, provide feedback in this regard, and implement suitable corrective action where applicable
• Report, investigate and assist with disciplinary action where required
• Develop and maintain efficient professional relationships with clients, advisor offices and service providers
• Coordinate daily claims activities
• Improve on service delivery by monitoring work quality and procedures
• Investigate and resolve complaints received
• Resolve escalated and / or complex queries
• Complete monthly analysis of data and reporting

Skill sets required

• Full NQF Level 4 Short-Term Insurance Qualification or suitable alternative as recognised by the FSCA
• Regulatory Exam Level 1 (Representatives RE5)
• Minimum 5 years' Claims Team Leader experience (personal and commercial lines) in the short-term insurance industry
• Previous supervisory experience will serve as an advantage
• Excellent communication skills (verbal and written)
• Highly deadline driven, quality orientated and resilient
• Strong planning and organising skills
• Strong supervisory skills
• Strong negotiation and problem-solving skills
• Client focussed with strong interpersonal and negotiation skills
• Policy, product, and systems knowledge
• Ability to adapt and respond to a complex, fast paced and pressurised environment

Job Type

Full-time

Work Location

In person