Claims Support Specialist - Home & Property (Flexible Shifts)

University of Fort Hare; Cape Town; Hybrid; ZAR 19 000 - 20 000; Full time

Job summary

A leading global provider of services in Cape Town is seeking dedicated Customer Service Advisors. You'll support customers through their claims journey, handling home emergencies, property damage claims, and providing reassurance. The role requires minimum 2 years of office-based customer service experience and strong communication skills in English. Full-time flexi shifts are available, allowing a balance between work and personal commitments.

Qualifications

• Minimum 2 years of customer service experience in an office environment.
• Excellent verbal and written communication skills in English.
• Ability to interact professionally with various stakeholders.

Responsibilities

• Handle home emergency calls requiring instant remedy.
• Manage property damage claims developing into full insurance claims.
• Provide customer support throughout the initial claims process.

Skills

Customer service experience

Excellent communication skills

Professional interaction with stakeholders

Calm approach in stressful situations

Strong listening skills

Job description

A leading global provider of services in Cape Town is seeking dedicated Customer Service Advisors. You'll support customers through their claims journey, handling home emergencies, property damage claims, and providing reassurance. The role requires minimum 2 years of office-based customer service experience and strong communication skills in English. Full-time flexi shifts are available, allowing a balance between work and personal commitments.