Claims Processing Team Lead – Drive Quality & Growth

Telesure Investment Holdings (Tih); Johannesburg; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading insurance company in Johannesburg seeks a Team Lead for Claims Processing to lead a team of consultants and ensure effective claims validation. Responsibilities include monitoring performance, ensuring compliance with policies, data analysis, and managing internal customer relationships. Ideal candidates will possess strong leadership skills and experience in claims handling or a related field, contributing to operational excellence and customer satisfaction.

Qualifications

• Experience in leading teams in a claims processing environment.
• Strong understanding of performance management systems.
• Ability to analyze data to identify trends and drive improvements.

Responsibilities

• Lead and motivate a team of Processing Claims Consultants.
• Monitor team performance and provide coaching.
• Ensure operational compliance and quality in claims processing.
• Collate and analyze claims processing data.
• Manage client and customer relationships.

Skills

Leadership

Performance Management

Data Analysis

Customer Management

Job description

A leading insurance company in Johannesburg seeks a Team Lead for Claims Processing to lead a team of consultants and ensure effective claims validation. Responsibilities include monitoring performance, ensuring compliance with policies, data analysis, and managing internal customer relationships. Ideal candidates will possess strong leadership skills and experience in claims handling or a related field, contributing to operational excellence and customer satisfaction.