Claims & Insurance Consultants (4W EV Fleet

Tower Group South Africa (PTY) Ltd; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A vehicle insurance service provider is seeking a Claims & Insurance Rep in Johannesburg. You will manage vehicle-related claims, ensuring compliance with legal requirements and company policy. The ideal candidate should have over 2 years of experience in claims management, excellent communication skills, and a methodical approach to work. This role is crucial for minimizing financial losses and enhancing rider satisfaction.

Qualifications

• 2+ years of experience in claims management, insurance, or a related field.
• Strong attention to detail and a methodical approach to work.
• Excellent communication and negotiation skills.

Responsibilities

• Receive, log, and process all claims related to accidents.
• Conduct thorough investigations of each claim.
• Act as the primary point of contact between clients and insurance companies.

Skills

Claims management

Attention to detail

Communication skills

Problem-solving skills

Job description

About the Role

As a Claims & Insurance Rep, you will be the point person for all vehicle-related claims and insurance processes. Your role is critical in minimizing financial losses and ensuring a smooth, transparent process for all parties involved. You will manage claims from start to finish, from initial reporting to final settlement.

What You’ll Do

• Claims Management: Receive, log, and process all claims related to accidents, damages, and theft of fleet vehicles.
• Investigation: Conduct thorough investigations of each claim, gathering all necessary documentation, including accident reports, witness statements, and photos.
• Liaison: Act as the primary point of contact between the clients, riders, insurance companies, and external parties.
• Documentation & Reporting: Maintain meticulous records of all claims. Prepare and submit detailed reports to management on the status and outcome of claims.
• Policy & Compliance: Ensure all claims processes adhere to company policy and legal requirements.
• Education: Educate riders on the proper procedures for reporting incidents and filing claims.

What You’ll Bring

• 2+ years of experience in claims management, insurance, or a related field.
• Strong attention to detail and a methodical approach to work.
• Excellent communication and negotiation skills.
• Ability to handle sensitive information with discretion and professionalism.
• Familiarity with insurance policies and claims processes.
• Strong problem-solving skills in high-pressure situations.

Success in the Role Looks Like

• All claims processed within a 72-hour SLA.
• Reduced financial losses from claims.
• High rider satisfaction with the claims process.

Accurate and well‑maintained claims database