Claims Handler with German & English language skills

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global medical assistance provider in Cape Town is seeking a Claims Handler. The role involves handling claims services, providing customer support, and collaborating in a dynamic workplace. Ideal candidates have strong communication skills and professional fluency in German. The position offers competitive remuneration and benefits including a retirement annuity and medical aid cover.

Benefits

Medical Aid Cover for employee + 2 dependents

Retirement Annuity Benefit: 10% of basic salary

Performance Bonus based on performance

Free basement parking

21 days’ vacation per year

Qualifications

• Professional fluency in German is mandatory.
• Previous experience in Medical Assistance or related fields is an advantage.
• Must possess strong computer skills.

Responsibilities

• Handle claims services from start to end.
• Provide outstanding customer service and timely responses.
• Process claims for medical and travel insurance.

Skills

Professional fluency in German (level B2 or higher)

Proficiency in English

Attention to detail

Communication skills

Customer service skills

Education

Matric certificate or higher

Tools

Microsoft Office tools

Job description

About The Client

They are a Medical Assistance branch of a global company providing support for various International insurance companies and their travelers.

The Opportunity

Our client is currently looking for German speakers to fulfil the position of Claims Handler. Join them on a full-time basis, working in an international office environment on various projects. This role offers a collaborative and innovative workspace where your expertise and dedication can shine.

What They Offer

• Dynamic Workplace: A fast-paced, energetic environment that encourages innovation and collaboration.
• Career Growth: Training based on international professional know-how, systems, and various training platforms.
• Impactful Work: Play a crucial role in their mission to provide exceptional claims handling and customer service.

Remuneration

• Basic Salary: R19,000.00 - R23,000 per month, depending on experience and proficiency in the German Language.
• Medical Aid Cover: For employee + 2 minor dependents (paid by the company).
• Retirement Annuity Benefit: 10% of basic salary (paid by the company).
• Performance Bonus: Based on individual and company performance.
• Additional Benefits: Free basement parking.
• Vacation: 21 days’ vacation per year.

Requirements

• Language Skills: Professional fluency in German (level B2 or higher) and proficiency in English.
• Experience: Previous work experience in Medical Assistance, Insurances, Claims Handling, or Tourism is advantageous.
• Qualifications: Matric certificate or higher.
• Computer Skills: Strong user skills in Microsoft Office tools.

Key Attributes

• Pro-active and able to perform well under pressure.
• Excellent attention to detail.
• Flexible and open-minded to ongoing changes and training.
• Strong communication and customer service skills.
• Ability to work efficiently in a multilingual and multicultural team.

Key Responsibilities

• Handling claims services from start to end, including data entry and invoice assessment.
• Replying to incoming email enquiries and processing claims for medical and travel insurance.
• Providing friendly and outstanding customer service.
• Responding to enquiries in a timely and efficient manner.

Join Them

If you are a proactive individual with a strong attention to detail and a commitment to delivering high-quality service, they want to hear from you. Apply now to become their team in Cape Town and make a significant impact in the insurance and assistance industry.