Claims Handler / Technician

West Coast Personnel; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading insurance firm in South Africa is seeking a Claims Handler to manage insurance claims from notification to settlement. The ideal candidate has 3–5 years of experience in claims handling and excellent communication skills. This role offers competitive remuneration aligned with UK standards, chances for professional growth, and a collaborative working environment in the Cape Town CBD office.

Benefits

Competitive remuneration

Opportunity for international exposure

Professional growth opportunities

Collaborative work environment

Qualifications

• Minimum of 3–5 years’ experience in claims handling, administration, or insurance operations.
• Experience in construction, surety, liability, or financial lines claims preferred.
• Strong understanding of claims procedures and settlement processes.

Responsibilities

• Manage a portfolio of claims from notification to settlement.
• Liaise with underwriters and clients to obtain necessary documentation.
• Prepare claim summaries and reports for management.

Skills

Claims handling

Negotiation skills

Attention to detail

Analytical skills

Communication skills

Tools

Microsoft Office

Insurance or CRM systems

Job description

Job Description:

The Claims Handler / Technician will be responsible for managing insurance claims from initial notification through to settlement, ensuring accuracy, compliance, and high-quality service delivery. This role involves close collaboration with underwriters, clients, surveyors, and third-party service providers, maintaining efficiency and fairness throughout the claims process.

Key Responsibilities:

• Manage a portfolio of claims from first notification to settlement, ensuring timely and fair resolution.
• Liaise with underwriters, brokers, clients, and loss adjusters to obtain necessary documentation and information.
• Assess policy coverage, liability, and quantum in accordance with internal guidelines.
• Maintain accurate claim records and ensure compliance with regulatory and company standards.
• Provide clear and professional communication to all stakeholders throughout the claims process.
• Prepare claim summaries and reports for management and clients.
• Assist in the development and improvement of claims handling processes and best practices.
• Support the UK claims team in maintaining service excellence and operational efficiency.

Requirements:

• Minimum of 3–5 years’ experience in claims handling, claims administration, or insurance operations.
• Experience in construction, surety, liability, or financial lines claims will be highly advantageous.
• Strong understanding of claims procedures, documentation, and settlement processes.
• Excellent communication and negotiation skills, both written and verbal.
• High attention to detail with strong analytical and problem-solving ability.
• Proficiency in Microsoft Office and insurance or CRM systems.
• Ability to work efficiently within international time zones (UK working hours).
• Professional, dependable, and client-focused approach.

What We Offer:

• Competitive remuneration aligned with UK standards.
• Opportunity to work with a respected UK company and gain international exposure.
• Professional growth and development opportunities within a global organisation.
• Collaborative, performance-driven environment in the Cape Town CBD office.