Claims Consultant

Exceed HR and Recruitment; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency is seeking a Claims Consultant in Stellenbosch. The successful candidate will be responsible for processing and managing client claims, ensuring accurate documentation, and maintaining strong administrative skills. Must have a Senior Certificate and excellent problem-solving abilities. Experience in claims or insurance is a plus. This role offers the opportunity to work in a dynamic environment focused on client support.

Qualifications

• Experience in claims, finance, or insurance is an advantage.
• Client-focused approach with strong communication skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Process and manage claims submitted by clients.
• Review claim details against insurer’s documentation.
• Monitor clients’ bank accounts and allocate funds correctly.
• Ensure proper client handling even in difficult situations.

Skills

Strong administrative skills

Accuracy and attention to detail

Good problem-solving skills

Strong communication skills

Ability to work under pressure

Education

Senior Certificate

Relevant Diploma or Certificate

Job description

Claims Consultant job vacancy in Stellenbosch.

Duties and Responsibilities:

• Process and manage claims submitted by clients on the portal
• Review claim details and compare them with the insurer’s documentation.
• Make claims “live” once verified.
• Prepare daily payments for clients.
• Process quotes for parts and issue authorizations for suppliers.
• Ensure payments from insurers are received and follow up when necessary.
• Monitor clients’ bank accounts daily and allocate funds correctly.
• Ensure clients stay within their limits and do not default due to non-payment.
• Handle clients professionally, even in difficult situations.
• Follow established processes carefully to ensure smooth operations.

Requirements:

• Strong administrative skills.
• Senior Certificate – a relevant Diploma or Certificate will be beneficial
• Accuracy and attention to detail.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Good problem-solving skills.
• Experience in claims, finance, or insurance is an advantage.
• Strong communication skills and a client-focused approach.