Claims Consultant.

Origin Financial Group; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A financial services company in Cape Town is seeking a dedicated Claims Consultant to manage insurance claims efficiently. You will assess claim validity, ensure timely payments, and build relationships with stakeholders. The ideal candidate has 1-2 years of experience, a Matric certification, and strong analytical and communication skills. This role offers a hybrid working model with office presence once a week.

Qualifications

• 1-2 years experience managing insurance claims.
• Strong analytical and communication skills required.
• Ability to work in a hybrid model.

Responsibilities

• Process new claim notifications and collect documents.
• Guide policyholders through the claims process.
• Build relationships with brokers and clients.

Skills

Analytical skills

Communication skills

Professional handling of complaints

Knowledge of insurance policies

Education

Matric (Grade 12)

Job description

Overview Cape Town, South Africa | Posted on 10 / 02 / We are looking for a dedicated Claims Consultant to join our dynamic team.

In this role, you will manage insurance claims efficiently, ensuring timely payments to policyholders and compliance with insurer requirements.

You’ll assess the validity of claims, identify potential fraud, and coordinate necessary services after accidents or incidents.

Responsibilities

• Process new claim notifications and collect necessary documents.
• Analyse and guide policyholders through claims.
• Contact CLC / Origin Assist for assistance arrangements.
• Build relationships with brokers, advisors, staff, and clients.
• Ensure fair customer treatment and elevate complaints.
• Refer complex claims to the Claims Manager.
• Discuss claim problems with Claims Managers.
• Manage binder claims per insurer mandates and follow up in the Diary system.
• Ensure all claim documents are accurate, complete, signed, and compliant with legal and industry guidelines.

Requirements

• Minimum Qualifications / Certifications : Matric (Grade 12)
• Minimum Experience : 1-2 years experience
• Working Conditions : Hybrid model—work from the office once per week
• Skills & Qualifications : Strong analytical and communication skills.
• Ability to handle complaints professionally.
• Knowledge of insurance policies and regulations.